Call Center Customer Service Representative Resume Example
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Hardworking and knowledgeable well rounded well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Diplomatic versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Diplomatic Management versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Hard-working Caretaker diligent about handling all facets of animal care to promote health and wellness. Feed, water and groom animals on regular schedule, as well as provide exercise and positive attention to boost happiness. Passionate about animal welfare. Professional PCA-PLA-CLP-CLA with over 3-4 years of experience working with animals of different breeds. Solid understanding of animal care practices, grooming and nutrition needs. Outgoing personality with innate drive to provide superior customer service and excellent care.
- Account management
- Call center operations
- Membership renewals
- Data entry
- Training and Development
- Database maintenance
- Customer support
- Payment processing
- System documentation
- Customer communications
- Performance monitoring
- Communicating with clients
- Interpersonal skills
- Professional telephone voice
- Account updating
- Call controlling
- Quality control
- Call documentation skills
- Training experience
- Inbound phone call management
- Quality assurance controls
- [Software] CRM system expert
- Report preparation
- Data gathering
- Technical troubleshooting
- 144,000 WPM
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Assisted with meal planning to meet nutritional plans.
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
- Worked with supervisory medical staff to review cases and improve care.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Maintained safety by eliminating hazards and correcting issues.
- Arrange medication and reminded patients to take each according to correct schedule.
- Prepared healthy meals for to meet unique nutrition needs.
- Modified settings to adjust for dynamic mental and physical requirements.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Helped customers complete purchases, including processing payments and bagging items.
- Constructed product displays and hung new signage.
- Partnered with executive team to define company goals.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new [helping information center program] that significantly impacted efficiency and improved operations.
- Recognized as Employee of timeframe the for outstanding performance and team contributions.
- Member, Alumni Association
- Member, Small Business Association (2008 - present)
Hello my name is Nialah Seals One the hardest work there is and on top of that I am a person who can and will find the answer to any situations and know to put together a wonderful knock hard plan im a leader to the fullest I am a team motivator I wonderful mangmentship
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Resume Overview
School Attended
- MATC
Job Titles Held:
- Call Center Customer Service Representative
- Care Provider
- Bagger/Grocery Checker
Degrees
- GED
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