Call Center Customer Service Representative Resume Example Dish Network

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills

Change dressings, remove sutures, perform electrocardiograms, prepare patients for X-rays, draw blood, administer injections, provide patient instruction, sterilize medical instruments, perform basic laboratory tests, collect and prepare laboratory specimens, assist physician with exams.
Administrative: Microsoft Office, Chart preparation, schedule appointments, HIPAA compliant, maintain medical records, answer multi-line telephones, medical transcribing AED and CPR Certified.
Administrative
Schedule appointments
Microsoft Office
Multi-line telephones
Call center operations
Account management
Membership renewals
Data entry
Customer support
Documentation and reporting
Payment processing

Report creation
Clerical support
Promotional support
Customer Service
High-energy attitude
Call center experience
Credit card payment processing
Project management abilities
Route management
Inbound and outbound calling
Quality control
Microsoft Office expertise
Technologically savvy

Experience

Dish Network | Alvin, TXCall Center Customer Service Representative01/2016 - 05/2016

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Prepared, completed and processed customer account forms and database changes.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Helped company maintain exceptional client service ratings on external audits.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Maintained revenue streams by exhausting every option before offering refunds.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Shared detailed information regarding premium options to help customers make decisions.

Galveston Independent School District | Galveston, TXSpecial Needs Aide05/2012 - 01/2015

Secures students and/or their equipment (e.g.
Restraints, wheel chair tie downs, seat belts, etc.) for the purpose of ensuring the safety and well-being of students.
Assists bus driver with pre-trip safety inspection - Conduct monthly emergency evacuation drills for the purpose of ensuring efficiency of procedures and complying with mandated requirements.
Completes a walk-through (e.g.
Clothing, bags, prescriptions, etc.) for the purpose of checking for students or articles left behind at the end of each trip.
Instruct students for the purpose of enforcing rules/regulations and maintaining student safety and well being.
Maintains knowledgeof current bus route for the purpose of taking over if the regular bus driver is sick or the substitute driver needs directions.
Prepares reports (e.g.
Incident reports, passenger misconduct, etc.) for the purpose of documenting activities, providing written reference, conveying information, and/or complying with established guidelines.
Report observations and/or incidents (e.g.
Discipline, accidents, inappropriate social behavior, etc.) for the purpose of communicating information to appropriate personnel for their action.
Monitored all students throughout route for safety.
Greeted students and family members or caregivers at each stop.
Documented daily attendance records for each student on bus route.
Helped children to safely board and exit buses.
Observed student behaviors and looked for signs of concerns such as injury, illness and emotional disturbance.
Responded to emergencies, providing first aid and CPR with speed and skill.

The San Luis Resort | Galveston, TexasIn-room Dining Expediter09/2006 - 06/2011

Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Attended departmental meetings, providing feedback to enhance future performance.
Answered 15+ calls per hour to answer customer questions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Delivered food order to customer locations.

Affinity Immediate Care | Galveston, TXMedical Assistant

200 hours externship 09/14-12/14.
Assisted in office procedures.
Vital Signs, Urine drug screens,.
Assisted with office exams: Well women, physicals.
Administered Vaccines/immunizations.
Prepared and ordered lab work.

Education and Training

Texas School of Business | Friendswood, TXMedical Assisting Diploma2014

Ball High School | Galveston, TXHigh School Diploma2010

Southern New Hampshire University | Hooksett, NHBachelor of Science in International BusinessExpected in 08/2021

Resume Overview

Companies Worked For:

Dish Network
Galveston Independent School District
The San Luis Resort
Affinity Immediate Care

School Attended

Texas School of Business
Ball High School
Southern New Hampshire University

Job Titles Held:

Call Center Customer Service Representative
Special Needs Aide
In-room Dining Expediter
Medical Assistant

Degrees

Medical Assisting Diploma
High School Diploma
Bachelor of Science in International Business

Call Center Customer Service Representative Resume Example

Resume Score: 80%

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