Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Skills
Change dressings, remove sutures, perform electrocardiograms, prepare patients for X-rays, draw blood, administer injections, provide patient instruction, sterilize medical instruments, perform basic laboratory tests, collect and prepare laboratory specimens, assist physician with exams.
Administrative: Microsoft Office, Chart preparation, schedule appointments, HIPAA compliant, maintain medical records, answer multi-line telephones, medical transcribing AED and CPR Certified.
Administrative
Schedule appointments
Microsoft Office
Multi-line telephones
Call center operations
Account management
Membership renewals
Data entry
Customer support
Documentation and reporting
Payment processing
Report creation
Clerical support
Promotional support
Customer Service
High-energy attitude
Call center experience
Credit card payment processing
Project management abilities
Route management
Inbound and outbound calling
Quality control
Microsoft Office expertise
Technologically savvy
Education and Training
Texas School of BusinessFriendswood, TXExpected in 2014 – –Medical Assisting Diploma: - GPA:
Ball High SchoolGalveston, TXExpected in 2010 – –High School Diploma: - GPA:
Southern New Hampshire UniversityHooksett, NHExpected in 08/2021 – –Bachelor of Science:International Business - GPA:
Experience
St. Joseph Health - Call Center Customer Service Representative Levelland, TX, 01/2016 - 05/2016
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Prepared, completed and processed customer account forms and database changes.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Helped company maintain exceptional client service ratings on external audits.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Maintained revenue streams by exhausting every option before offering refunds.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Shared detailed information regarding premium options to help customers make decisions.
Access Healthcare Physicians, Llc - Special Needs Aide Crystal River, FL, 04/2012 - 01/2015
Secures students and/or their equipment (e.g.
Restraints, wheel chair tie downs, seat belts, etc.) for the purpose of ensuring the safety and well-being of students.
Assists bus driver with pre-trip safety inspection - Conduct monthly emergency evacuation drills for the purpose of ensuring efficiency of procedures and complying with mandated requirements.
Completes a walk-through (e.g.
Clothing, bags, prescriptions, etc.) for the purpose of checking for students or articles left behind at the end of each trip.
Instruct students for the purpose of enforcing rules/regulations and maintaining student safety and well being.
Maintains knowledge of current bus route for the purpose of taking over if the regular bus driver is sick or the substitute driver needs directions.
Prepares reports (e.g.
Incident reports, passenger misconduct, etc.) for the purpose of documenting activities, providing written reference, conveying information, and/or complying with established guidelines.
Report observations and/or incidents (e.g.
Discipline, accidents, inappropriate social behavior, etc.) for the purpose of communicating information to appropriate personnel for their action.
Monitored all students throughout route for safety.
Greeted students and family members or caregivers at each stop.
Documented daily attendance records for each student on bus route.
Helped children to safely board and exit buses.
Observed student behaviors and looked for signs of concerns such as injury, illness and emotional disturbance.
Responded to emergencies, providing first aid and CPR with speed and skill.
The San Luis Resort - In-room Dining Expediter City, STATE, 09/2006 - 06/2011
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Attended departmental meetings, providing feedback to enhance future performance.
Answered 15+ calls per hour to answer customer questions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Delivered food order to customer locations.
Affinity Immediate Care - Medical Assistant City, STATE, -
200 hours externship 09/14-12/14.
Assisted in office procedures.
Vital Signs, Urine drug screens,.
Assisted with office exams: Well women, physicals.
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