Call Center Customer Service Representative Resume Example
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CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Summary
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Skills
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Experience
Company Name | City, StateCall Center Customer Service Representative01/2016 - 05/2016
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Prepared, completed and processed customer account forms and database changes.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Helped company maintain exceptional client service ratings on external audits.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Maintained revenue streams by exhausting every option before offering refunds.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Shared detailed information regarding premium options to help customers make decisions.
Company Name | City, StateSpecial Needs Aide05/2012 - 01/2015
- Secures students and/or their equipment (e.g.
- Restraints, wheel chair tie downs, seat belts, etc.) for the purpose of ensuring the safety and well-being of students.
- Assists bus driver with pre-trip safety inspection - Conduct monthly emergency evacuation drills for the purpose of ensuring efficiency of procedures and complying with mandated requirements.
- Completes a walk-through (e.g.
- Clothing, bags, prescriptions, etc.) for the purpose of checking for students or articles left behind at the end of each trip.
- Instruct students for the purpose of enforcing rules/regulations and maintaining student safety and well being.
- Maintains knowledge of current bus route for the purpose of taking over if the regular bus driver is sick or the substitute driver needs directions.
- Prepares reports (e.g.
- Incident reports, passenger misconduct, etc.) for the purpose of documenting activities, providing written reference, conveying information, and/or complying with established guidelines.
- Report observations and/or incidents (e.g.
- Discipline, accidents, inappropriate social behavior, etc.) for the purpose of communicating information to appropriate personnel for their action.
- Monitored all students throughout route for safety.
- Greeted students and family members or caregivers at each stop.
- Documented daily attendance records for each student on bus route.
- Helped children to safely board and exit buses.
- Observed student behaviors and looked for signs of concerns such as injury, illness and emotional disturbance.
- Responded to emergencies, providing first aid and CPR with speed and skill.
Company Name | City, StateIn-room Dining Expediter09/2006 - 06/2011
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Attended departmental meetings, providing feedback to enhance future performance.
- Answered 15+ calls per hour to answer customer questions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Delivered food order to customer locations.
Company Name | City, StateMedical Assistant
- 200 hours externship 09/14-12/14.
- Assisted in office procedures.
- Vital Signs, Urine drug screens,.
- Assisted with office exams: Well women, physicals.
- Administered Vaccines/immunizations.
- Prepared and ordered lab work.
Education and Training
Texas School of Business | City, StateMedical Assisting Diploma2014
Ball High School | City, StateHigh School Diploma2010
Southern New Hampshire University | City, StateBachelor of Science in International BusinessExpected in 08/2021
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Resume Overview
School Attended
- Texas School of Business
- Ball High School
- Southern New Hampshire University
Job Titles Held:
- Call Center Customer Service Representative
- Special Needs Aide
- In-room Dining Expediter
- Medical Assistant
Degrees
- Medical Assisting Diploma
High School Diploma
Bachelor of Science in International Business
