(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

  • Change dressings, remove sutures, perform electrocardiograms, prepare patients for X-rays, draw blood, administer injections, provide patient instruction, sterilize medical instruments, perform basic laboratory tests, collect and prepare laboratory specimens, assist physician with exams.
  • Administrative: Microsoft Office, Chart preparation, schedule appointments, HIPAA compliant, maintain medical records, answer multi-line telephones, medical transcribing AED and CPR Certified.
  • Administrative
  • Schedule appointments
  • Microsoft Office
  • Multi-line telephones
  • Call center operations
  • Account management
  • Membership renewals
  • Data entry
  • Customer support
  • Documentation and reporting
  • Payment processing
  • Report creation
  • Clerical support
  • Promotional support
  • Customer Service
  • High-energy attitude
  • Call center experience
  • Credit card payment processing
  • Project management abilities
  • Route management
  • Inbound and outbound calling
  • Quality control
  • Microsoft Office expertise
  • Technologically savvy
Education and Training
Texas School of Business Friendswood, TX Expected in 2014 Medical Assisting Diploma : - GPA :
Ball High School Galveston, TX Expected in 2010 High School Diploma : - GPA :
Southern New Hampshire University Hooksett, NH Expected in 08/2021 Bachelor of Science : International Business - GPA :
St. Joseph Health - Call Center Customer Service Representative
Levelland, TX, 01/2016 - 05/2016
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Prepared, completed and processed customer account forms and database changes.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Helped company maintain exceptional client service ratings on external audits.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Shared detailed information regarding premium options to help customers make decisions.
Access Healthcare Physicians, Llc - Special Needs Aide
Crystal River, FL, 04/2012 - 01/2015
  • Secures students and/or their equipment (e.g.
  • Restraints, wheel chair tie downs, seat belts, etc.) for the purpose of ensuring the safety and well-being of students.
  • Assists bus driver with pre-trip safety inspection - Conduct monthly emergency evacuation drills for the purpose of ensuring efficiency of procedures and complying with mandated requirements.
  • Completes a walk-through (e.g.
  • Clothing, bags, prescriptions, etc.) for the purpose of checking for students or articles left behind at the end of each trip.
  • Instruct students for the purpose of enforcing rules/regulations and maintaining student safety and well being.
  • Maintains knowledge of current bus route for the purpose of taking over if the regular bus driver is sick or the substitute driver needs directions.
  • Prepares reports (e.g.
  • Incident reports, passenger misconduct, etc.) for the purpose of documenting activities, providing written reference, conveying information, and/or complying with established guidelines.
  • Report observations and/or incidents (e.g.
  • Discipline, accidents, inappropriate social behavior, etc.) for the purpose of communicating information to appropriate personnel for their action.
  • Monitored all students throughout route for safety.
  • Greeted students and family members or caregivers at each stop.
  • Documented daily attendance records for each student on bus route.
  • Helped children to safely board and exit buses.
  • Observed student behaviors and looked for signs of concerns such as injury, illness and emotional disturbance.
  • Responded to emergencies, providing first aid and CPR with speed and skill.
The San Luis Resort - In-room Dining Expediter
City, STATE, 09/2006 - 06/2011
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Answered 15+ calls per hour to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered food order to customer locations.
Affinity Immediate Care - Medical Assistant
City, STATE, -
  • 200 hours externship 09/14-12/14.
  • Assisted in office procedures.
  • Vital Signs, Urine drug screens,.
  • Assisted with office exams: Well women, physicals.
  • Administered Vaccines/immunizations.
  • Prepared and ordered lab work.
Activities and Honors

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School Attended

  • Texas School of Business
  • Ball High School
  • Southern New Hampshire University

Job Titles Held:

  • Call Center Customer Service Representative
  • Special Needs Aide
  • In-room Dining Expediter
  • Medical Assistant


  • Medical Assisting Diploma
  • High School Diploma
  • Bachelor of Science

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