call center customer service representative resume example with 2+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Highly organized Medical Receptionist, knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Pursuing opportunity to learn skills to enhance knowledge of Medical Office Administration.

  • 66 WPM (3 years)
  • Customer Service (5 years)
  • Data Entry (Less than 1 year)
  • RECEPTIONIST (Less than 1 year)
  • RETAIL SALES (Less than 1 year)
  • Microsoft Excel
  • Medical Billing
  • Epic
  • Microsoft Powerpoint
  • Microsoft Word
  • Microsoft Excel
  • Medical Records
  • EMR Systems
  • Medical Coding
  • Insurance Verification
  • Excellent Written and Verbal Communications
  • Data Entry
  • ICD-10
  • CPT coding
  • Customer Service
  • Interpersonal Skills
  • Self-Starter
  • Quick Learner and Versatile
  • Positive Attitude
  • Filing and Scheduling
  • Type 66 WPM
  • Customer Service
  • Quick Learner
  • Retail sales
  • Interpersonal Skills
  • Scheduling
  • Filing
  • Medical Billing
  • Sales
  • Point of Sale Systems
  • Purchasing
  • Insurance Knowledge
  • Product Sales
  • Billing Inquiries
Unitek College Fremont, CA, Expected in 04/2021 Certification : MEDICAL OFFICE ADMINISTRATION - GPA :
Stone Memorial High School Crossville, TN Expected in High school diploma : - GPA :
Stone Memorial High School , Expected in 2011 Diploma : General Studies - GPA :

CPR certified

Work History
St. Joseph Health - Call Center Customer Service Representative
Eureka, CA, 10/2014 - 12/2014
  • Place Orders.
  • Organize Show Rooms.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered over 12 calls per hour to meet fast-paced call center demands.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Initiated termination of customer contract upon request.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
Waban - Direct Support Professional
Sanford, ME, 03/2014 - 07/2014
  • Took care of intellectually impaired adults - gave showers -assisted in putting to bed -fixed meals -assisted in bathroom -assisted in changing clothing -kept an eye on individuals at night with monitor.
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
  • Supervised daily activities and provided assistance when needed.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Developed rapport to create safe and trusting environment for care.
  • Maintained clean, safe and well-organized patient environment.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Conferred with [Job title] to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained appropriate filing of personal and professional documentation.
  • Planned, prepared and served meals and snacks according to prescribed diets.
Ajinomoto Frozen Foods - Quality Control Specialist
Portland, OR, 10/2013 - 03/2014
  • Order Assurance.
  • Maintain Package Inquiry.
  • Work area maintained for optimal production Teachers Assistant Reading Books.
  • Operated industrial equipment to prepare [Product]s for shipment while observing machines to guarantee quality.
  • Reported problems and any concerns to management.
  • Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
Medstar Health - Teachers Assistant
Northwest Washington, DC, 01/2010 - 01/2012
  • Supervise Children.
  • Prepare snacks.
  • Helping children with general hygiene.
  • Providing developmentally appropriate educational games.
  • Reading Books.
  • Doing arts and crafts.
  • Teaching Letters, numbers and colors.
  • Supported student learning objectives through personalized and small group assistance.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Supervised residential and day treatment children during class and on field trips.
  • Oversaw groups of up to 10 students at school and off-site locations, maintaining optimal safety and security.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.

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Resume Overview

School Attended

  • Unitek College
  • Stone Memorial High School
  • Stone Memorial High School

Job Titles Held:

  • Call Center Customer Service Representative
  • Direct Support Professional
  • Quality Control Specialist
  • Teachers Assistant


  • Certification
  • High school diploma
  • Diploma

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