Call Center Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Polite and professional Customer Service Representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Proficient Customer Service Representative with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Motivated Customer Service Representative with over 4 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English & Spanish .

  • Cleaning
  • Customer Complaint Resolution
  • Product Knowledge
  • Quality Management
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Staff education and training
  • Creative problem solving
  • Training development aptitude
  • Money handling abilities
  • Customer service
  • Critical thinking
  • Analytical skills
  • Flexible & Adaptable
  • Responsible
  • Reading comprehension
  • Verbal and written communication
Work History
Call Center Customer Service Representative, 08/2020 to Current
Suncoast Community Health Center Plant City, FL,
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted research, gathered information from multiple sources and presented results.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Responded to customer requests for products, services and company information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on company systems, form completion, and access to services.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Worked with internal staff to process documents and sent for closing.
  • Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
E-Commerce Personal Shopper, 09/2018 to 08/2020
Kroger City, STATE,
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Worked productively with customers to meet order requirements and service expectations.
Sandwich Artist Shift Leader, 08/2017 to 05/2018
Subway City, STATE,
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Cleaned food preparation areas, tools and equipment.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Assisted guests, including offering personable greetings and taking orders.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
High School Diploma: , Expected in 06/2018
George Bush High School - Richmond, TX
Additional Information

• I work with several Legal Documents on a daily basis such as Titles, Trust Documents, Death Certificates, Power of Attorney Letters, Executor Documents, LLC Documents, Deeds, etc.

• I am bilingual, which has really been a great asset in the Customer Service Industry.

  • I have performed many trainings to new team members. I always try my best to provide assistance where needed.

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Resume Overview

School Attended
  • George Bush High School
Job Titles Held:
  • Call Center Customer Service Representative
  • E-Commerce Personal Shopper
  • Sandwich Artist Shift Leader
  • High School Diploma

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