call center customer service representative resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Customer Service versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Became a product and process asset to my team, that trained new agents and assisted other agents.

  • Issue and Complaint Resolution
  • Call Center Operations
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Creative Problem Solving
  • Upselling Products and Services
  • De-escalation Techniques
  • Call Documentation
  • Transaction Processing
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Customer Service
  • Customer Support
  • Training and Development
  • Computer Proficiency
  • Proficiency in Microsoft Word, Excel, Oracle
  • Team-Oriented and Cooperative
  • Call Volume and Quality Metrics
  • Business Development
  • Excellent Attention to Detail
  • Proactive Self-Starter
  • Inbound and Outbound Calling
  • Patient and Empathetic
  • Oracle EnterpriseOne
  • Time Management
  • Computer Skills
  • Safe Food Handling
  • Kitchen Equipment Operation
Call Center Customer Service Representative, 07/2021 - 05/2022
Concealed Coalition Sandy, UT,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Accurately documented calls and caller information and made updates to data.
  • Implemented additional services to maintain exceptional client service ratings.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
Stocker Associate, 09/2020 - 07/2021
Papa John's Danville, VA,
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Maintained merchandise presentation by stocking and rotating merchandise.
  • Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
  • Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Processing freight and preparing backroom for incoming freight.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Pizza Maker, 06/2019 - 01/2021
Breadeaux Pizza City, STATE,
  • Built pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Organized food preparation stations and regularly replenished supplies.
  • Kept stations stocked and ready for use to maximize productivity.
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
  • Recorded customer orders by answering phone or taking information in person.
  • Topped crust with sauce, meat, cheese and vegetables.
  • Cut pizzas using rocking pizza cutter tool.
  • Rolled out dough using pastry sheeting equipment.
  • Assisted customers, answered questions and resolved complaints.
Education and Training
High School Diploma: , Expected in 05/2020
Oskaloosa Senior High - Oskaloosa, IA,
Status -

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Resume Overview

School Attended

  • Oskaloosa Senior High

Job Titles Held:

  • Call Center Customer Service Representative
  • Stocker Associate
  • Pizza Maker


  • High School Diploma

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