Call Center Customer Service Representative Resume Example
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CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Industrious trainee nursing professional offering teamwork abilities, classroom education and physical abilities to manage any nursing task. Passionate about delivering caring and skilled support to every patient. Experience collecting vitals, documenting behaviors and discussing changing conditions with qualified clinicians. Agile and responsive to dynamic patient needs and environmental conditions. Determined and reliable with direct vision, clear verbal and written communication skills and sound clinical judgment.
Skills
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Work History
Call Center Customer Service Representative, 01/2020 to 02/2021
Suncoast Community Health Center – Wimauma , FL
Suncoast Community Health Center – Wimauma , FL
- Documented and detailed calls and complaints using call center's CRM database.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Resolved customer complaints and addressed emergency requests and needs.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Patient Care Technician (Clinicals), 09/2019 to 12/2019
Total Wine – Bloomington , MN
Total Wine – Bloomington , MN
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for each patient according to care plan and physicians' instructions.
- Reviewed daily assignment lists and associated charts.
- Built rapport with patients and members of patients' support systems.
- Monitored each patient to meet appropriate care and document status changes.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Worked alongside experienced nursing professionals to learn new procedures.
- Maintained comfort and safety of each patient through careful monitoring and knowledge application.
- Reviewed care plans and assessed alignment with long-term and short-term care goals.
- Completed skilled phlebotomy tasks to obtain needed biological specimens for laboratory testing.
- Monitored medications, noted side effects and reported issues to senior staff.
- Changed out and monitored bandages, catheters and IVs.
Customer Service Cashier, 09/2018 to 08/2019
Merck Kgaa – Verona , WI
Merck Kgaa – Verona , WI
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Operated cash register to record all transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers with locating and choosing merchandise in any store department.
- Used POS system to enter orders, process payments, and issue receipts.
- Counted money in drawers at beginning and end of each shift.
- Monitored self-checkout systems and provided assistance or intervention where required.
Customer Care Associate, 05/2017 to 08/2018
Lowes Home Improvment – City , STATE
Lowes Home Improvment – City , STATE
- Resolved customer complaints and maintained clean and tidy checkout area.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Used POS system to enter orders, process payments, and issue receipts.
- Assisted customers with locating and choosing merchandise in any store department.
- Quickly and accurately counted drawers at start and end of each shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Bachelor of Science: Health Sciences, Expected in 05/2021
Tuskegee University - City, State
Tuskegee University - City, State
- Minored in Social Work
- Graduated with 3.0 GPA
High School Diploma: 05/2017
Americus Sumter High School - City, State
Americus Sumter High School - City, State
Certifications
- Telehealth
- HIV Modules
- SBI with Adolescents
- Mental Health First Aider
- CPR/First AID
Additional Information
- 36 hours of Volunteer work and Shadowing in Labor and Delivery at Phoebe Sumter Medical Center
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Resume Overview
School Attended
- Tuskegee University
- Americus Sumter High School
Job Titles Held:
- Call Center Customer Service Representative
- Patient Care Technician (Clinicals)
- Customer Service Cashier
- Customer Care Associate
Degrees
- Bachelor of Science : Health Sciences , Expected in 05/2021
High School Diploma : 05/2017
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