call center customer service representative resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Industrious trainee nursing professional offering teamwork abilities, classroom education and physical abilities to manage any nursing task. Passionate about delivering caring and skilled support to every patient. Experience collecting vitals, documenting behaviors and discussing changing conditions with qualified clinicians. Agile and responsive to dynamic patient needs and environmental conditions. Determined and reliable with direct vision, clear verbal and written communication skills and sound clinical judgment.
Skills
Patient services
Patient Care
HIPAA Compliance
Patient Assistance
Patient Bathing
Direct Patient Care
Supporting Personal Needs
Recording Vital Signs
Patient Relations
Conducting Intakes
Indirect Patient Care
Patient Assessments
Observing responses
Patient Management
Responding to emergencies
Complaint resolution
Medical terminology knowledge
Multi-line phone talent
Training development aptitude
Service standard compliance
Professional telephone demeanor
Good listening skills
Work History
Call Center Customer Service Representative, 01/2020 - 02/2021 Suncoast Community Health Center – Wimauma, FL,
Documented and detailed calls and complaints using call center's CRM database.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Resolved customer complaints and addressed emergency requests and needs.
Contributed to company achieving and holding industry-leading customer service ratings.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Patient Care Technician (Clinicals), 09/2019 - 12/2019 Total Wine – Bloomington, MN,
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Cared for each patient according to care plan and physicians' instructions.
Reviewed daily assignment lists and associated charts.
Built rapport with patients and members of patients' support systems.
Monitored each patient to meet appropriate care and document status changes.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Worked alongside experienced nursing professionals to learn new procedures.
Maintained comfort and safety of each patient through careful monitoring and knowledge application.
Reviewed care plans and assessed alignment with long-term and short-term care goals.
Completed skilled phlebotomy tasks to obtain needed biological specimens for laboratory testing.
Monitored medications, noted side effects and reported issues to senior staff.
Changed out and monitored bandages, catheters and IVs.
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