call center customer service representative resume example with 10+ years of experience
Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced environments.
Trained in connecting with customers to build positive relationships and strengthen loyalty. Cheerful with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
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- Scheduled Covid-19 Vaccination appointments for residents of New York City.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Consulted with customers regarding needs and addressed concerns.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Assisted 400 callers per week in fast-paced environment.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Recognized defective material and reported issues to management.
- Staged and sorted multiple types of products for loading.
- Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Established and maintained good relations with customers, vendors and transport companies.
- Loaded perishable goods into environmentally controlled trucks.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted with client personal care needs to foster independence and well-being.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Planned optimal meals based on established nutritional plans.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Answered customer quests, provided store information and escorted to desired store areas.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
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Resume Overview
School Attended
- P.S.J.A. North High School
Job Titles Held:
- Call Center Customer Service Representative
- Warehouse Worker
- Home Health Care Provider
- Cashier
Degrees
- High School Diploma
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