LiveCareer-Resume

call center customer service representative resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Call center operations
  • Membership renewals
  • Account management
  • Database maintenance
  • Documentation and reporting
  • Payment processing
  • Customer support
  • Data entry
  • Customer service
  • Product organization
  • Store maintenance
  • Shipping and receiving understanding
  • Call center experience
  • Quality assurance controls
  • Conflict mediation
  • Inbound and outbound calling
  • Microsoft Office expertise
Education and Training
Hunters Lane High School Nashville, TN Expected in 05/2017 High School Diploma : - GPA :
Experience
The Kemtah Group - Call Center Customer Service Representative
Watertown, MA, 04/2020 - Current
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Helped company maintain exceptional client service ratings on external audits.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Set up and activated customer accounts.
  • Established membership loyalty, executing flawless customer retail account management.
Keystone Automotive Operations, Inc. - Warehouse Worker
Tualatin, OREGON, 08/2019 - 04/2020
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Accessed elevated products from safety cage to complete order processing requirements.
  • Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
  • Evaluated challenging warehouse situations and resolved issues to comply with company guidelines and maintain good process flows.
Mass Bay Credit Union - Member Service Representative
Quincy, MA, 07/2018 - 08/2019
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Kept member service area clean and neat with well-stocked supplies and fliers.
  • Processed customer account changes, using [Software].
  • Collated customer names, contact and payment information with [Software] to streamline future interactions.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Communicated information to customers about product quality, value and style.

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Resume Overview

School Attended

  • Hunters Lane High School

Job Titles Held:

  • Call Center Customer Service Representative
  • Warehouse Worker
  • Member Service Representative

Degrees

  • High School Diploma

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