Call Center Customer Service Representative Resume Examples
Let our Call Center Customer Service Representative resume examples lend you a helping hand during your job search! We have professional samples you can personalize to create your resume and land the job.
:
Average time to create a resume with LiveCareer!
1/6
Featured in:*
TABLE OF CONTENTS
Call Center Customer Service Representative resume
summary examples
To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.
The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.
Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.
If you have plenty of work experience in your desired field, choose the professional summary approach.
If this is your first time applying for a Call Center Customer Service Representative position, use the objective statement, which allows you to share your skills as they relate to your career goals.
You can compare these two approaches in the examples below to determine which is better for your situation.
Good example:
“ An experienced Call Center Customer Service Representative with over 8 years of experience in providing exceptional customer service and resolving customer inquiries. Proven track record of efficiently managing customer relations, resolving customer complaints, and increasing customer satisfaction by over 20%. Adept at leveraging excellent communication and problem-solving skills to quickly and effectively address customer needs.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ I have extensive experience in customer service, with a focus on providing excellent customer service. I am a hardworking and reliable individual, with a strong commitment to providing excellent customer service. I am a great communicator and problem solver, and I am always looking for ways to improve customer satisfaction.”
Why this example fails:
- Doesn’t include any numbers that quantify call center customer service representative’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your
professional summary
Impress employers by featuring must-have skills for a Call Center Customer Service Representative and achievements that make you an irresistible employee. Find the best content suggestions for your professional summary in our Resume Builder that will wow recruiters.
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Our Resume Builder is an ideal solution to all your resume-writing needs, but did you know that LiveCareer also offers professional resume-writing services? Take advantage of all the tools we have at your disposal and land your dream Call Center Customer Service Representative job!
The reviews are in!
See what they’re saying about us on Trustpilot.
Call Center Customer Service Representative resume work
experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current
- Answered an average of 100 customer inquiries daily, resulting in a 20% increase in customer satisfaction ratings
- Resolved customer complaints in a timely and professional manner, resulting in a 50% decrease in customer escalations
- Developed customer service policies and procedures to ensure customer satisfaction and improve customer experience
- Provided technical support to customers, resulting in a 10% reduction in customer service call time.
Why this example passes:
- Numbers and statistics add detail and quantify the results this call center customer service representative delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Emily Dickinson Elementary I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Assisted customers with orders
- Processed customer orders
- Responded to customer complaints
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Call Center Customer Service Representative resume skills examples
Here are 18 sample skills for call center customer service representative:
- Data Entry
- Customer Service
- Account Management
- Database Management
- Payment Processing
- Customer Needs Assessment
- Brand Promotion
- Database Maintenance
- Technical Troubleshooting
- Customer Support
- Call Center Operations
- Service Recommendations
- Documentation And Reporting
- Customer Correspondence
- Call Management
- Customer Satisfaction
- Eligibility Determination
- Till counting
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Every Call Center Customer Service Representative resume should have at least five sections: contact information, professional summary, work experience, skills and education. It can also be helpful to add extra sections if they show you’re a fit for the job.
Here are some examples of optional call center customer service representative resume sections that you could add to provide greater detail:
- Languages
- References
- Additional skills
- Interests
- Certifications
- Software
- Photo
- Overview
Only include additional sections that feature valuable information for your desired Call Center Customer Service Representative job. If the information you want to add is irrelevant to the job, save that space for more relevant information.
Examples of resume formats
Every resume has a specific layout to organize all sections, also called a resume format. You’ll see examples of the three resume formats: chronological, functional and combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a call center customer service representative.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time call center customer service representative who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career call center customer service representative.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for call center customer service representative with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a call center customer service representative resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your call center customer service representative cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Good communication skills are necessary for anyone applying to an Call Center Customer Service Representative role. That’s why you’ve got to ensure your cover letter is strong!
Your cover letter should explain how you heard about the role and why it appeals to you. It should do more than repeat the details of your resume; it should bring them to life with a story.
If you want help in that challenge, check out our Cover Letter Generator! It’s a fully automated tool that will walk you through the writing process step-by-step and even suggest text you can use!
Otherwise, use our cover letter examples if you’re still brainstorming what to write. They can inspire you!
For design help, check out our cover letter templates library. We’ve got 15+ preformatted cover letter designs you can use for your document!
To create a great document from scratch, we also feature a complete guide on How to Write a Cover Letter.
Similar resume examples
Want to see more resume examples for jobs related to call center customer service representative?
More Call Center Customer Service Representative resume examples
Follow 
Read more stories by LiveCareer Staff Writer
Featured in:*
*The names and logos of the companies referred to in this page are all trademarks of their respective holders. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer.