Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Versatile Teacher Aid with [8] years of experience instructing students and supporting lead teachers. Highly skilled at reinforcing lesson information, tutoring, enforcing rules. Team player coordinating with teacher and carrying out established lesson plans and activities.

Motivated educator with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills.

Talented and team leader offering [8] years of success in educational environments. Strategic thinker with proficiency. Offers proven abili

Experienced teacher aid offering [8] year background in Pre school- sixth grade education. Accomplished in quickly building rapport with students, parents and school faculty and staff. Passionate about helping children develop physical, social, emotional and intellectual skills.

Attentive educator with [8] years of experience guiding students in school setting. Successfully lead classroom activities, tutoring, Reading and grading papers. Maintain student interest using engaging teaching methods, friendliness.

  • One-on-one and small group instruction
  • Grading homework and tests
  • Maintaining safe environments
  • Setting up activities
  • Early childhood education
  • Team building
  • Tutoring students
  • Behavior modeling
  • Classroom supply management
  • Special needs education
  • Training
  • Time management
  • Data Entry
  • Recordkeeping
Call Center Customer Service Representative, 08/2018 to Current
Adt Security ServicesBrady, NE,

Maintained quality levels above prescribed minimums to support team productivity and efficiency.

  • Verified and updated account information in company computer system.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Helped company maintain exceptional client service ratings on external audits.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Prepared, completed and processed customer account forms and database changes.
  • Assisted customers, greeting with upbeat attitude.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted callers per week in fast-paced environment.
  • Handled escalated customer service concerns.
  • Directed all inbound calls in phone queues to improve call flow.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Maximized customer satisfaction by handling customer email and telephone interactions each day.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and information.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectation
  • Business opportunities.
  • Answered daily phone calls to resolve customer issues efficiently.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency
Family Advocate, 11/2011 to 08/2018
ElwynWhittier, CA,
  • Conducted home visits and kept in contact with families by phone in accordance with agency policies.
  • Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
  • Determined which services and programs were available within the community for parents with disabled youngsters.
  • Followed all data security regulations to make sure that client information was kept confidential.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Conferred with clients to discuss options and goals for various services.
  • Coordinated all activities involving birth parents in conjunction with in-home support counselors.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Interviewed clients to assess situations, capabilities and problems.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Identified appropriate community resources and provided referrals for services.
  • Assisted victims with filling out and submitting protective orders.
  • Ensured effective management of a large caseload by utilizing task prioritization and data organization skills.
  • Maintained records of victim contacts for use in emergency or crisis situations.
  • Partnered with families and provided resources to build growth that promoted better self-reliance.
Substitute Teacher Assistant, 08/2008 to 11/2011
Calvary Christian AcademyFort Lauderdale, FL,

Assisted teacher in monitoring students' progress.

  • Straightened classroom, placing books back on shelves and keep areas well-maintained and organized.
  • Supervised students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Arranged and led activities for students.
  • Monitored students in class, hallways and lunchrooms to supervise, enforce rules and support lead teacher.
  • Managed daily attendance and reported absences and tardies to for parental notification.attendance clerk
  • Used exercises and repetition to assist students in learning foundational educational concepts.
Education and Training
GED: , Expected in
Whitley County High School - Williamsburg, KY

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School Attended

  • Whitley County High School

Job Titles Held:

  • Call Center Customer Service Representative
  • Family Advocate
  • Substitute Teacher Assistant


  • GED

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