Call Center Customer Service Representative Resume Example

• Conducted home visits and kept in contact with families by phone in accordance with agency policies.
• Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
• Determined which services and programs were available within the community for parents with disabled youngsters.
• Followed all data security regulations to make sure that client information was kept confidential.
• Met with clients to determine necessary services and make treatment recommendations.
• Managed parent support groups addressing topics such as positive discipline and parenting styles.
• Entered client data in centralized database and maintained up-to-date case records for all clients.
• Conferred with clients to discuss options and goals for various services.
• Coordinated all activities involving birth parents in conjunction with in-home support counselors.
• Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
• Referred family members to outside support options to assist with coping during times of increased stress.
• Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
• Interviewed clients to assess situations, capabilities and problems.
• Worked with community resources to engage youth in pro-social activities and help families access services.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
• Identified appropriate community resources and provided referrals for services.
• Assisted victims with filling out and submitting protective orders.
• Ensured effective management of a large caseload by utilizing task prioritization and data organization skills.
• Maintained records of victim contacts for use in emergency or crisis situations.
• Partnered with families and provided resources to build growth that promoted better self-reliance.

Assisted teacher in monitoring students' progress.

• Straightened classroom, placing books back on shelves and keep areas well-maintained and organized.
• Supervised students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
• Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
• Arranged and led activities for students.
• Monitored students in class, hallways and lunchrooms to supervise, enforce rules and support lead teacher.
• Managed daily attendance and reported absences and tardies to for parental notification.attendance clerk
• Used exercises and repetition to assist students in learning foundational educational concepts.