Microsoft Word and Publisher with experience in Excel and PowerPoint programs
Excellent grammar and composition skills. Experienced in writing in various genres.
Call Center Customer Service Representative April 2015 to June 2015Afni, Inc. Williams Center of Tucson, AZ
Responsible for providing speedy and efficient customer support to Verizon Wireless customers.
Responsible for troubleshooting and resolving customer issues with a first-call resolution policy.
Navigated extensive information databases in order to provide accurate, up-to-date information to customer inquiries.
Assisted customers with various account, billing, and device issues.
High School Teacher August 2014 to December 2014Tucson Baptist Temple of Tucson － AZ
Taught 7th-12th U.S History, Geography, English, and Ladies' P.E.
Responsible for providing an organized, focused learning environment for students and encouraging optimal learning experiences for each individual.
Responsible for creating and executing lesson plans, creating and grading tests, entering grades into the school database, making report cards.
Responsible for keeping parents up-to-date with their child's grades and behavior while offering assistance for any student learning issues.
Preschool Teacher/Worker Team Member Tucson Baptist Preschool
Responsible for ensuring that policies and procedures were followed on a daily basis and that children received proper care and attention.
Organized and decorated all preschool rooms in order to optimize learning and create a welcoming, clean atmosphere.
Was asked to move to the high school department to teach for the 2014 fall semester.
to Manager Chick-fil-A of Anderson, SC and Walnut Creek, CA As a team member: worked all areas in the front, including taking orders and working the till, bagging, drive thru, headset, stocking items, and cleaning dining area.
Promoted to trainer in California in December 2012 As a trainer: taught new employees how to work front counter, drive-thru, bagging area, dining area, stocking, dishwashing, parking lot area, equipment breakdown, and closing.
Promoted to Manager in California in February 2014 As manager: oversaw daily operations of the store, maintained a clean and customer-friendly atmosphere, addressed and resolved customer issues and concerns, provided instruction and training for employees, ran orientation process for new employees, handled inter-employee issues and discipline, and ensured that store policies and standards were consistently upheld.
Processed refunds and cancellations, organized shift layouts and operated employee breaks, balanced the safe/tills at mid and closing shifts, made mid and closing shift money drops, released biweekly paychecks, and maintained communication log for morning managers.
Took, compiled, and processed payments for catering and phone orders.
Responsible for ensuring restaurant fully stocked and clean at closing time, locking restaurant, and arming alarm system after closing.
Created and implemented a closing system that reduced closing process by more than an hour.
Created stocking lists that allowed employees to work more independently and efficiently.
Helped prepare managers-in-training on how to effectively create shift lay-outs, balance the safe/tills, keep the store operating smoothly, how to work with employees and customers, and how to manage closing shift in the most efficient and timely manner.
Was asked to move to Tucson, Arizona to work for Tucson Baptist Temple in April 2014.
Team Member to Supervisor April 2014 to July 2014West Coast Baptist College Kitchen
As team member: worked various shifts, including breakfast, lunch, dinner, stocking, and special events.
Responsible for providing quick food service and cleanup, operating commercial dishwashers, ovens, meat cutters, and other kitchen instruments.
Became a supervisor fall 2010.
As a supervisor: oversaw breakfast, lunch, dinner, and sandwich prep shifts.
Responsible for overseeing employee completion of shift duties, work quality and productivity, correct labeling and storing of food, ensuring expired products discarded, Responsible for prep, setup, execution, and cleanup of various special events.
Drove food service van to and from events.
Responsible for training employees to work at various stations including hot bar, salad bar, dishwashing, salad bar and sandwich prep, and closing.
other experience Volunteer regularly in church Sunday School and nursery, help work special events, teach and assist in Awana and Vacation Bible School Programs, compile information packets, and provide assistance for any other church needs Experienced tutor for English, mathematics, basic Spanish grammar, and other scholastic subjects Experienced international traveler possessing Australian and USA dual citizenship.
Bachelor's Degree : Secondary Education English Spanish, May 2013West Coast Baptist CollegeSecondary Education English Spanish
balance, basic, billing, closing, CA, SC, customer support, databases, database, training employees, English, special events, instruction, leadership, lesson plans, Managerial, mathematics, Excel, money, PowerPoint, Publisher, Microsoft Word, policies, problem-solver, quality, quick, quick learner, self-motivated, Spanish, supervisor, phone, trainer, troubleshooting, composition