Call Center Customer Service Representative Resume Example
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CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Summary
Kaitlyn is a great candidate to hire for any position that is listed on her resume. Hardworking and knowledgeable. Well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Skills
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Experience
Call Center Customer Service Representative09/2020 to 11/2020Cvs HealthNaples , FL
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Encouraged customers to vote.
- Recorded data of customers.
- Sent out information regarding voting customers.
- Collected data of customers who was interested and uninterested in voting.
- Outbound calls.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Shared detailed information regarding Dunton Consulting LLC options to help customers make decisions.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Resolved average of 450 outbound calls per day to consistently meet performance benchmarks, including speed, accuracy and volume.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Documented conversations with customers to track requests, problems and solutions.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Strengthened team performance and productivity by training and inspiring team members.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Housekeeper02/2020 to 04/2020Land O'lakesInver Grove Heights , MN
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Reduced average cleaning time per room from 30 to 35 minutes by 20 to 25 minutes.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
Certified Nursing Assistant10/2018 to 01/2019Psc Point PleasantBedminster , PA
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
Education and Training
High School Diploma06/2018Central High SchoolCity, State
Small Business Management And Entrepreneurship CertificateExpected in 08/2021University Of PhoenixCity, State
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Resume Strength
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Resume Overview
School Attended
- Central High School
- University Of Phoenix
Job Titles Held:
- Call Center Customer Service Representative
- Housekeeper
- Certified Nursing Assistant
Degrees
- High School Diploma 06/2018
Small Business Management And Entrepreneurship Certificate Expected in 08/2021
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