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Call Center Customer Service Representative Resume Example

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CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Summary

Kaitlyn is a great candidate to hire for any position that is listed on her resume. Hardworking and knowledgeable. Well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Skills
  • Call center operations
  • Customer support
  • Data entry
  • Training experience
  • Call control skills
  • Providing customer support
  • Call center experience
  • Call documentation skills
  • Customer communications
  • Call controlling
  • Outbound phone call management
  • Data gathering
  • Report preparation
  • Prospecting skills
  • Preparing meals
  • Patient relations
  • Performing patient intakes
  • Helping with medication
  • Grooming and bathing assistance
  • Monitoring fluids
  • Collecting vital signs
  • Charting expertise
  • Assisting with personal grooming
  • Understands mobility assistance needs
  • Quick problem solver
  • Collecting specimens
  • Polishing surfaces
  • Dusting
  • Mopping and buffing floors
  • Bloodborne pathogen training
  • Interior and exterior cleaning
  • Cleaning methods
  • Exceptional time management
  • Focused and detail-oriented
  • Washing windows
  • Natural cleaning products
  • Chemical cleaning
  • Ergonomics and safety training
  • Supply inventory management
  • Stocking bathrooms
  • Mobile cart operation
  • English language fluency
  • Hardworking
  • Exceptional communicator
  • Excellent oral and written communication
  • Physically strong
  • Decision making skills
  • Customer service-focused
  • Quality assurance controls
  • Headworker
  • Dedicated
  • Independent Worker
  • Time Management and Team Worker
  • Communication and Leadership
  • Active Listening Skills
  • Computer Skills
  • CPR/First Aide Certified
  • Determined
  • Fast learner
  • Organizational Skills
  • Hospital Experience
  • Cleaning Experience
Experience
Call Center Customer Service Representative09/2020 to 11/2020Dunton Consulting LLCDetroit, MI
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Encouraged customers to vote.
  • Recorded data of customers.
  • Sent out information regarding voting customers.
  • Collected data of customers who was interested and uninterested in voting.
  • Outbound calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Shared detailed information regarding Dunton Consulting LLC options to help customers make decisions.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Resolved average of 450 outbound calls per day to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Documented conversations with customers to track requests, problems and solutions.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Housekeeper02/2020 to 04/2020MCM Staffing LLCMadison Heights, MI
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Reduced average cleaning time per room from 30 to 35 minutes by 20 to 25 minutes.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
Certified Nursing Assistant10/2018 to 01/2019Medilodge Of Sterling HeightsSterling Heights, MI
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented activities and recorded information in EMR system.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
Education and Training
High School Diploma06/2018Central High SchoolDetroit, MI
Small Business Management And Entrepreneurship CertificateExpected in 08/2021University Of PhoenixTempe, AZ
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Resume Overview

Companies Worked For:

  • Dunton Consulting LLC
  • MCM Staffing LLC
  • Medilodge Of Sterling Heights

School Attended

  • Central High School
  • University Of Phoenix

Job Titles Held:

  • Call Center Customer Service Representative
  • Housekeeper
  • Certified Nursing Assistant

Degrees

  • High School Diploma 06/2018
    Small Business Management And Entrepreneurship Certificate Expected in 08/2021

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