Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Jessica is a great candidate to hire for any position that is listed on her resume. Hardworking and knowledgeable. Well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Skills
Call center operations
Customer support
Data entry
Training experience
Call control skills
Providing customer support
Call center experience
Call documentation skills
Customer communications
Call controlling
Outbound phone call management
Data gathering
Report preparation
Prospecting skills
Preparing meals
Patient relations
Performing patient intakes
Helping with medication
Grooming and bathing assistance
Monitoring fluids
Collecting vital signs
Charting expertise
Assisting with personal grooming
Understands mobility assistance needs
Quick problem solver
Collecting specimens
Polishing surfaces
Dusting
Mopping and buffing floors
Bloodborne pathogen training
Interior and exterior cleaning
Cleaning methods
Exceptional time management
Focused and detail-oriented
Washing windows
Natural cleaning products
Chemical cleaning
Ergonomics and safety training
Supply inventory management
Stocking bathrooms
Mobile cart operation
English language fluency
Hardworking
Exceptional communicator
Excellent oral and written communication
Physically strong
Decision making skills
Customer service-focused
Quality assurance controls
Headworker
Dedicated
Independent Worker
Time Management and Team Worker
Communication and Leadership
Active Listening Skills
Computer Skills
CPR/First Aide Certified
Determined
Fast learner
Organizational Skills
Hospital Experience
Cleaning Experience
Experience
Call Center Customer Service Representative, 09/2020 - 11/2020 Cvs Health – Naples, FL,
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Encouraged customers to vote.
Recorded data of customers.
Sent out information regarding voting customers.
Collected data of customers who was interested and uninterested in voting.
Outbound calls.
Evaluated customer account information to assess current issues and determine potential solutions.
Shared detailed information regarding Dunton Consulting LLC options to help customers make decisions.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Resolved average of 450 outbound calls per day to consistently meet performance benchmarks, including speed, accuracy and volume.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Explained key information regarding products and services to customers to encourage informed decision-making.
Documented conversations with customers to track requests, problems and solutions.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Strengthened team performance and productivity by training and inspiring team members.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Housekeeper, 02/2020 - 04/2020 Land O'lakes – Inver Grove Heights, MN,
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Reduced average cleaning time per room from 30 to 35 minutes by 20 to 25 minutes.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Requested maintenance orders to fix non-working equipment and address room damage.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Interacted pleasantly with clients and guests when performing daily duties.
Certified Nursing Assistant, 10/2018 - 01/2019 Psc Point Pleasant – Bedminster, PA,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented activities and recorded information in EMR system.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Education and Training
High School Diploma: , Expected in 06/2018 - Central High School - Detroit, MI GPA: Status -
Small Business Management And Entrepreneurship Certificate: , Expected in 08/2021 - University Of Phoenix - Tempe, AZ GPA: Status -
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Resume Overview
School Attended
Central High School
University Of Phoenix
Job Titles Held:
Call Center Customer Service Representative
Housekeeper
Certified Nursing Assistant
Degrees
High School Diploma
Small Business Management And Entrepreneurship Certificate