Call Center Customer Service Representative resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Sales
Invoicing
Troubleshooting Technical Issues
Billing Inquiries
Product Location
Product Sales
Reviewing Data
Payroll Processing
Checking Time Cards
Analyzing Information
Computer skills
Inbound sales
Product knowledge
Documentation and reporting
Microsoft Office
High-volume call centers
Till counting
Knowledgebase software
Call center operations
Work History
Call Center Customer Service Representative, 01/2021 to Current Concealed Coalition – Reno, NV,
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Documented and detailed calls and complaints using call center's CRM database.
Contributed to company achieving and holding industry-leading customer service ratings.
Answered up to 50-100 incoming calls in busy, fast-paced global call center.
Referred complex issues relating to online order system or technology to help desk for further evaluation.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Described and explained details about product options to inform customers and guide purchasing decisions.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Resolved customer complaints and addressed emergency requests and needs.
Achieved and consistently exceeded revenue quota through product and service promotion.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Restaurant Team Member, 03/2020 to 11/2020 Arbys – Weaverville, NC,
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Maintained clean, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Checked completed orders for accuracy and bagged meals for easy carrying.
Maintained clean, sanitized and well-organized food preparation zones.
Took orders, prepared meals and collected payments.
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