Call Center Customer Service Representative resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Sales
  • Invoicing
  • Troubleshooting Technical Issues
  • Billing Inquiries
  • Product Location
  • Product Sales
  • Reviewing Data
  • Payroll Processing
  • Checking Time Cards
  • Analyzing Information
  • Computer skills
  • Inbound sales
  • Product knowledge
  • Documentation and reporting
  • Microsoft Office
  • High-volume call centers
  • Till counting
  • Knowledgebase software
  • Call center operations
Work History
Call Center Customer Service Representative, 01/2021 to Current
Concealed CoalitionReno, NV,
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Answered up to 50-100 incoming calls in busy, fast-paced global call center.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Achieved and consistently exceeded revenue quota through product and service promotion.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Restaurant Team Member, 03/2020 to 11/2020
ArbysWeaverville, NC,
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Maintained clean, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Took orders, prepared meals and collected payments.
Office Bookkeeper, 08/2017 to 09/2018
Wegmans Food MarketsFairfield, NJ,
  • Assigned loads daily.
  • Spoke with company daily to get loads out.
  • Data entry.
  • Payroll.
  • Timesheets.
  • Answered all incoming and outgoing calls.
  • Made daily deposits.
  • Fax and scanned over all documents to drivers, and companies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained payroll information by calculating, collecting and entering data.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed new hire paperwork and documents.
Grocery Store Cashier, 09/2018 to 02/2020
Harvey's Grocery StoreCity, STATE,
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Recommended products to customers to drive sales.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Retrieved items for customers and verified prices.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
High School Diploma: , Expected in 05/2020
Westover High School - Albany, GA

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Resume Overview

School Attended

  • Westover High School

Job Titles Held:

  • Call Center Customer Service Representative
  • Restaurant Team Member
  • Office Bookkeeper
  • Grocery Store Cashier


  • High School Diploma

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