Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving customer issues.
Skills
Personable
Bilingual
Call center operations
Account management
Database maintenance
Customer support
Training and Development
Technical troubleshooting
Call controlling
Data gathering
Providing customer support
Quality control
Call center experience
Training experience
Resolving issues
Communicating with clients
Fluent in Spanish
Experience
12/2019 to Current
Call Center Customer Service RepresentativeCuro Health Services – Clanton, AL,
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Processed customer account changes using Genesis and Experience.
Strengthened team performance and productivity by training and inspiring team members.
Documented conversations with customers to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Managed customer expectations by clarifying needs, identifying options and recommending products and services to come to solutions.
09/2018 to 01/2020
Production WorkerCampbells – Arlington, TX,
Built and packaged products to comply with multiple work orders and deadlines.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Examined final products to check conformance with quality and design standards.
Monitored processes to avoid overloading and keep machinery functioning properly.
Checked daily project specifications to weigh and make sure product weighed exactly what it is supposed to.
Organized all project components on work tables according to work flow.
Assembled components into finished product and performed quality inspection to clear for shipment.
Assisted assessment of finalized product development to maintain QC standards.
Recorded production data in daily logs.
Trained new employees on proper use of all marination equipment to prevent accidents.
Inspected finished products for quality and adherence to customer specifications.
Inspected quality of finished products, making minor repairs to meet project expectations.
Moved items between machines, conveyors and transport equipment based on current production needs.
Set up and operated production equipment according to daily work orders and safety procedures.
Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
Maintained daily calendars, set appointments with clients and planned daily office events.
Implemented new recordkeeping and documenting systems to improve organization and traceability.
Contacted previous and potential clients to offer services and products to suit needs.
Maintained customer records with timely and accurate database updates.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Took information from potential customers to assess needs.
Provided exceptional customer service through effective telephone communication and follow-ups.
Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
Answered telephones and directed calls to appropriate staff members.
Made phone calls and sent emails to establish leads.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
07/2014 to 04/2018
Online Grocery AssociateWalmart Supercenter – City, STATE,
Communicated with customer to confirm clarity of order and expedited orders for customers.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, and frequent repeat customers.
Listened to customer needs to identify and recommend optimal selections.
Chose top-quality items to fulfill customer orders.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Satisfied customers with quick, accurate service under tight deadlines.
Followed application instructions closely and reviewed deliveries to minimize errors.
Education and Training
Expected in 10/2015
High School Diploma: Penn Foster Online School - Fayetteville, AR, GPA:
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