Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Compassionate CNA accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.
Skills
Account management
Call center operations
Documentation and reporting
Customer support
Call center experience
Inbound and outbound calling
Customer service
Customer relations
Microsoft Office expertise
Menu memorization
Safe food handling
Food safety understanding
Price memorization
Dining customer service
Liquor, wine and food service
Menu knowledge
Infection control procedures
Patient relations
Grooming and bathing assistance
Performing patient intakes
Medical terminology knowledge
Able to lift 200 pounds
Calm and level-headed under duress
Collecting vital signs
Quick problem solver
Understands medical procedures
Reliable transportation
Bilingual in Spanish
Valid NC driver's license
Education and Training
Dalton Mcmichael High SchoolMayodan, NCExpected in 06/2016 – –High School Diploma: - GPA:
Highest Grade in Spanish 4 Honors Recipient
Colorguard Band Member
Completed continuing education in Spanish
Honor Roll 1st and 2nd semester Senior Year 2016
3.2 GPA
Certifications
First Aid/CPR
Bilingual
CNA License
Certified Nursing Assistant
Experience
Fallon Community Health Plan - Call Center Customer Service Representative Barnstable, MA, 06/2020 - Current
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Helped company maintain exceptional client service ratings on external audits.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
