Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking and knowledgeable customer service representative well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Productive Call Center Representative with 3 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

  • Customer support
  • Training and development
  • Payment processing
  • Call center operations
  • High-energy attitude
  • Customer relations
  • Project management abilities
  • Direct sales
  • Inbound and Outbound Calling
Call Center Customer Service Representative, 11/2020 to Current
Harborone Bancorp, Inc.Abington, MA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Assisted 100 to 200 + callers per week in fast-paced environment.
  • Shared detailed information regarding options to help customers make decisions.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
Call Representative, 01/2015 to Current
Bridge Senior LivingStow, OH,
  • Promptly responded to general inquiries from members ,staff, and clients via mail, email and fax .
  • Guaranteed positive customer experiences and resolved all customers complaints.
  • Compiled weekly monetary reports and records for manger accurately logged all daily shipping and receiving orders .
  • Executed base resulting in % increase .
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed files, records and other obtained documents to respond to customer requests.
Call Receptionist, 08/2020 to 11/2021
T&S Towing Co.City, STATE,
  • Answered high volume of telephone calls to offer operational information and help with specific call issues.
  • Checked in guests and issued badges for optimal security.
  • Obtained pertinent billing, demographic and [Type] information to prepare records.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Handled multi-line phone system and directed calls and messages for staff of 4.
  • Updated databases and spreadsheets to promote access to information.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 3 customer services.
  • Scheduled appointments for the staff.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Caregiver, Special Needs, 05/2018 to 10/2020
EdenaCity, STATE,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Laundered clothing and bedding to prevent infection.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Completed weekly and monthly reports summarizing activities.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Developed patient care plans with doctors and registered nurses.
  • Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
  • Developed and implemented programs to safeguard assets.
Education and Training
High School Diploma: , Expected in 07/2018
Harris County High School - Hamilton, GA

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Resume Overview

School Attended

  • Harris County High School

Job Titles Held:

  • Call Center Customer Service Representative
  • Call Representative
  • Call Receptionist
  • Caregiver, Special Needs


  • High School Diploma

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