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Call Center Customer Service Rep Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Core Strengths
  • Highlights of Qualifications:
  • Able to navigate a computer while on the phone
  • Able to multi-task
  • Customer Interaction
  • Resolve a wide variety of inquires
  • Ability to solve problems
  • Capable of learning new and complex computer system
  • Knowledge of Microsoft Word & Excel
  • Excellent Communication skills
  • Ability to work in the intensity of a high volume inbound call center
  • Good grammar & comprehensive skills
  • Ability to remain focus & productive
Educational Background
Everest College City of Industry, CA Expected in Diploma : Pharmacy Technician - GPA : Everest College City of Industry, CA Pharmacy Technician Diploma
Wilson High School Long Beach, CA Expected in : - GPA : Wilson High School Long Beach, CA
Accomplishments
  • Improved the efficiency of customer service department 20% by providing both training for new hires and setting up training materials.
  • Resolved customer complaints by identifying problems and taking appropriate corrective action – Resulted in 50% increase in departments efficient.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • 100% on Customer Service evaluation each month.
Work Experience
American Residential Services - Call Center Customer Service Rep
Itasca, IL, 11/2013 - 11/2014
Inbound customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Lkq - Customer Service Rep/Pharmacy Tech
Bensenville, IL, 09/2013 - 11/2013
Work directly with customers in person and on the phone. Being friendly and approachable and willing to help are important to the job. Be able to have great listening and speaking skills, as they are often the go-between for customers and pharmacists, relaying information between the two parties .Must restock supplies and keep accurate records of what materials are coming in and going out of the pharmacy. In addition, they use cash registers and must be quick and accurate, and must use basic mathematics when taking inventory and ringing up customers.
Elior - Customer Service Rep. /Cashier
Van Buren, AR, 08/2012 - 09/2012
Accepts and welcomes all visitors and offer gracious, timely, and civil service; hold sales, refund and exchange politely; guarantee that the right cost, tax and or reduction are applied properly to every sale; notify visitors of existing promotions, events, and services inside the store; look forward to the visitors' requests and answer questions with reference to site, cost, product features and benefits; meet or surpass all entity sales and productivity goals; set up promotional displays or organize products on counters or tables to endorse sales and promotional events; guarantee fulfillment with recognized products and maintenance standards; and other duties as assigned.
Lkq - Customer Service Rep
Birmingham, AL, 11/2011 - 12/2011
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting the customer and acknowledging every customer. Provide information about the product. Maintaining proper inventory levels and shift audits. Controls merchandise, cash shortages and other selling expenses. Performs all duties with minimal supervision; may be required to work irregular hours, attend job-related meetings and perform other duties as assigned.
Custom Compounding - Intern Pharmacy Tech
City, STATE, 01/2011 - 02/2011
Fill prescription requests for patients. Retrieving prescription orders Counting, pouring, measuring and weighing tablets and medications mixing medications selecting the proper prescription container creating prescription labels. Answer calls professionally Handle and resolve customer complaints.
Team L.A - Retail Supervisor
City, STATE, 05/2008 - 01/2010
Supervise team of eight sales associates. Assigned employees to specific duties. Answered telephones and greeted customers. Addressed customer inquiries and complaints. Received phone orders and incoming and outgoing inventory and shipment forms. Keep records of purchases, sales and requisitions. Ensured that all shipments and inventory were accurate by manually counting and documenting all shipments and inventory.
Jcpenney - Customer Service Rep
City, STATE, 06/2007 - 07/2009
Ensure that each customer receives outstanding service by providing a friendly environment, which include greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Assist in floor moves, merchandising, display maintenance, and housekeeping Assist in processing and replenishing merchandise and monitoring floor stock. Communicate customer requests to management. Assist in completing price changes within the department. Participate in year-end inventory and cycle counts. Assist in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager.
Skills

Cash handling

Able to lift 10 pounds

Professional and friendly

Careful and active listener

Multi-tasking

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75Average

Resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Everest College
  • Wilson High School
Job Titles Held:
  • Call Center Customer Service Rep
  • Customer Service Rep/Pharmacy Tech
  • Customer Service Rep. /Cashier
  • Customer Service Rep
  • Intern Pharmacy Tech
  • Retail Supervisor
  • Customer Service Rep
Degrees
  • Diploma

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