Enthusiastic customer service representative with 15 years client interface experience in-depth knowledge of sales, account management and training.
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Computed Data Reports
Customer Interface
Database Maintenance
Computed Data Reports
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Developed effective relationships with all call center departments through clear communication.
Prevented store losses using awareness, attention to detail and integrity.
Worked as a team member performing cashier duties, product assistance and cleaning.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Assisted customers with store and product complaints.
Compiled weekly monetary reports and records for store managers.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Cross-trained and provided back-up for other customer service representatives when needed.
Coursework in Business Administration and Organizational Development
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