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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview

Enthusiastic customer service representative with 15 years client interface experience in-depth knowledge of sales, account management and training.

Core Strengths
  • Strong organizational skills
  • Visual merchandising proficiency
  • Multi-line phone proficiency
  • Microsoft Office proficiency
  • Inventory control familiarity
  • Telecommunication skills
  • computer proficiency
  • Multi-Task Management
  • Certified in 10-key
Accomplishments

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
09/2010 to 07/2012
Call Center Customer Service Corelogic Elgin, IL,

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified time frames.

Developed effective relationships with all call center departments through clear communication.

09/2004 to 09/2010
Assistant Retail Operation First Transit Palm Springs, CA,

Prevented store losses using awareness, attention to detail and integrity.

Worked as a team member performing cashier duties, product assistance and cleaning.

Accurately logged all daily shipping and receiving orders.

Managed cash stock and inventory balances accurately.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

Assisted customers with store and product complaints.

Compiled weekly monetary reports and records for store managers.

03/1998 to 09/2004
CUSTOMER SERVICE VERIZON WIRELESS City, STATE,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Cross-trained and provided back-up for other customer service representatives when needed.


Educational Background
Expected in 2012
CERTIFICATION: HUMAN RESOURCE MANAGEMENT
VILLANOVA UNIVERSITY ONLINE - Pasadena, TX
GPA:
Expected in 1995
Associate of Science: ACCOUNTING
San Jacinto College - Pasadena, TX
GPA:

Coursework in Business Administration and Organizational Development


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Resume Overview

School Attended

  • VILLANOVA UNIVERSITY ONLINE
  • San Jacinto College

Job Titles Held:

  • Call Center Customer Service
  • Assistant Retail Operation
  • CUSTOMER SERVICE

Degrees

  • CERTIFICATION
  • Associate of Science

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