Call Center Associate Resume Example
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CALL CENTER ASSOCIATE
Professional Summary
Proactive Call Center professional with 6 years of customer service experience bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Skills
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Work History
Call Center Associate, 08/2014 to Current
Company Name – City, State
Company Name – City, State
- Answered customer questions regarding merchandise and pricing.
- Maintained user account data by initiating account access and establishing in database.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Educated customers on product and service details and information.
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Customer Service Represenative, 05/2011 to 08/2014
Company Name – City, State
Company Name – City, State
- Facilitated sales of services and goods.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Produce Team Member, 05/2007 to 04/2011
Company Name – City, State
Company Name – City, State
- Greeted customers and directed to requested products.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Stocked fruits and vegetables and removed old or poor quality products.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Landscape Laborer, 05/2000 to 08/2010
Company Name – City, State
Company Name – City, State
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
- Diagnosed problems with equipment and performed regular maintenance to keep equipment functional.
- Enhanced visibility and improved shapes of trees and bushes with proper pruning.
- Removed overgrowth, hazards and debris from common pathways to improve usability.
- Trimmed around trees, flower beds and other yard features.
- Monitored weekly and daily scheduled tasks to achieve workflow efficiency.
- Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Maintained commercial and residential landscapes working in team environment.
Education
High School Diploma: 05/2005
Mineral Ridge High School - City, State
Mineral Ridge High School - City, State
Certifications
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Resume Overview
School Attended
- Mineral Ridge High School
Job Titles Held:
- Call Center Associate
- Customer Service Represenative
- Produce Team Member
- Landscape Laborer
Degrees
- High School Diploma : 05/2005
