SEARCH

Call Center Associate Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CALL CENTER ASSOCIATE
Professional Summary

Proactive Call Center professional with 6 years of customer service experience bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.

Skills
  • Customer support
  • Documentation and reporting
  • Answering questions
  • Problem-solving skills
  • Quality assurance
  • Microsoft Office
  • Gathering information
  • Verbal and written communication
  • Inbound phone calls
  • Complaint resolution
  • Calm disposition
  • Customer service optimization
  • Performance improvement
  • Sales expertise
Work History
Call Center Associate, 08/2014 to Current
VXI Global Solutions – Youngstown, OH
  • Answered customer questions regarding merchandise and pricing.
  • Maintained user account data by initiating account access and establishing in database.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Educated customers on product and service details and information.
  • Responded to customer requests for products, services and company information.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Customer Service Represenative, 05/2011 to 08/2014
Speedway LLC – Niles, Ohio
  • Facilitated sales of services and goods.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained inventory of all saleable items.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Produce Team Member, 05/2007 to 04/2011
Kmart – Warren, OH
  • Greeted customers and directed to requested products.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Landscape Laborer, 05/2000 to 08/2010
Landscape Unlimited Inc. – Canfield, OH
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
  • Diagnosed problems with equipment and performed regular maintenance to keep equipment functional.
  • Enhanced visibility and improved shapes of trees and bushes with proper pruning.
  • Removed overgrowth, hazards and debris from common pathways to improve usability.
  • Trimmed around trees, flower beds and other yard features.
  • Monitored weekly and daily scheduled tasks to achieve workflow efficiency.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
  • Demonstrated skilled use and maintenance of landscape tools and equipment.
  • Maintained commercial and residential landscapes working in team environment.
Education
High School Diploma: 05/2005
Mineral Ridge High School - Mineral Ridge, OH
Certifications
0&&(L-=1)}),s.on("internal- error",function(t){i("ierr",[t,c.now(),!0])})},{}],3:[function(t,e,n){t("loader").features .ins=!0},{}],4:[function(t,e,n){function r(){L++,C=g.hash,this[u]=y.now()}function o(){L ,g.hash!==C&&i(0,!0);var t=y.now();this[h]=~~this[h]+t-this[u],this[d]=t}function i(t,e){E.emit("newURL",[""+g,e])}function a(t,e){t.on(e,function(){this[e]=y.now()})}var
Additional Information
  • e=document.createElement("a"),n=window.location,o={};e.href=t,o.port=e.port;var i=e.href.split("://");!o.port&&i[1]&&(o.port=i[1].split("/")[0].split("@").pop().split(":" )[1]),o.port&&"0"!==o.port||(o.port="https"===i[0]?"443":"80"),o.hostname=e.hostname||n.ho stname,o.pathname=e.pathname,o.protocol=i[0],"/"!==o.pathname.charAt(0)&&(o.pathname="/"+o .pathname);var a=!e.protocol||":"===e.protocol||e.protocol===n.protocol,s=e.hostname===document.domain&&e .port===n.port;return o.sameOrigin=a&&(!e.hostname||s),"/"===o.pathname&&(r[t]=o),o}},{}],18:[function(t,e,n){fu nction r(t,e){var
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • VXI Global Solutions
  • Speedway LLC
  • Kmart
  • Landscape Unlimited Inc.

School Attended

  • Mineral Ridge High School

Job Titles Held:

  • Call Center Associate
  • Customer Service Represenative
  • Produce Team Member
  • Landscape Laborer

Degrees

  • High School Diploma : 05/2005

Similar Resumes

View All
Call-Center-Associate-resume-sample

Call Center Associate

Village at Pelham

Taylors, South Carolina