call center agent resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

ADDITIONALSKILLS Proactive professional with 10+ years of experience and a proven knowledge of customer communications, conflict resolution, and customer needs assessment. Aiming to leverage my skills to successfully fill the Customer service role at your company. Dedicated Automotive Technician with 10+ years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team, and meeting shop targets by applying superior work ethic, mechanical knowledge, and excellent customer service skills.

  • Customer communications
  • Resolving issues
  • Professional telephone voice
  • Payment processing
  • Call center operations
  • Engine overhauls
  • Diagnostic Assessment
  • Writing work tickets
  • Alignments experience
  • Engine repair
  • Vendor relations
  • Troubleshooting skills
  • Drivability issues
  • Troubleshooting and diagnostics
  • Team management
  • Customer service
  • Suspension systems understanding
Education and Training
Madison High School Madison, OH Expected in 06/1999 High School Diploma : - GPA :
Lobel Financial - Call Center Agent
Phoenix, AZ, 12/2020 - Current
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Reviewed customer account information to determine current issues and potential solutions.
Atlantic Tractor - SERVICE MANAGER
Oxford, PA, 10/2016 - 02/2020
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
Lowe's Companies, Inc. - STORE MANAGER
Wichita, KS, 02/2010 - 09/2016
  • Resolve customer complaints regarding sales and service.
  • Lan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Etermine price schedules and discount rates.
  • overview operational records and reports to project sales and determine profitability
  • Onitor customer preferences to determine focus of sales efforts.
  • Repare budgets and approve budget expenditures.
  • Onfer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
  • Irect, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
  • Versee activities directly related to making products or providing services
  • Irect and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • View financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Anage staff, preparing work schedules and assigning specific duties
  • Irect and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Stablish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Etermine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Lan and direct activities such as sales promotions, coordinating with other department heads as required
  • Etermine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
  • Onitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
  • Erform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Anage the movement of goods into and out of production facilities
  • Evelop or implement product-marketing strategies, including advertising campaigns or sales promotions
  • Lan store layouts or design displays.

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Resume Overview

School Attended

  • Madison High School

Job Titles Held:

  • Call Center Agent


  • High School Diploma

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