ADDITIONALSKILLS Proactive professional with 10+ years of experience and a proven knowledge of customer communications, conflict resolution, and customer needs assessment. Aiming to leverage my skills to successfully fill the Customer service role at your company. Dedicated Automotive Technician with 10+ years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team, and meeting shop targets by applying superior work ethic, mechanical knowledge, and excellent customer service skills.
Skills
Customer communications
Resolving issues
Professional telephone voice
Payment processing
Call center operations
Engine overhauls
Diagnostic Assessment
Writing work tickets
Alignments experience
Engine repair
Vendor relations
Troubleshooting skills
Drivability issues
Troubleshooting and diagnostics
Team management
Customer service
Suspension systems understanding
Education and Training
Madison High SchoolMadison, OHExpected in 06/1999 – –High School Diploma: - GPA:
Experience
Lobel Financial - Call Center Agent Phoenix, AZ, 12/2020 - Current
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Managed high-volume of inbound and outbound customer calls.
Explained key information regarding products and services to customers to encourage informed decision-making.
Reviewed files, records and other obtained documents to respond to customer requests.
Reviewed customer account information to determine current issues and potential solutions.
Atlantic Tractor - SERVICE MANAGER Oxford, PA, 10/2016 - 02/2020
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Delivered level of service to customers in effort to build upon relationships for future clients.
Lowe's Companies, Inc. - STORE MANAGER Wichita, KS, 02/2010 - 09/2016
Resolve customer complaints regarding sales and service.
Lan and direct staffing, training, and performance evaluations to
develop and control sales and service programs
Etermine price schedules and discount rates.
overview operational records and reports to project sales and
determine profitability
Onitor customer preferences to determine focus of sales efforts.
Repare budgets and approve budget expenditures.
Onfer with potential customers regarding equipment needs and
advise customers on types of equipment to purchase
Irect, coordinate, and review activities in sales and service
accounting and recordkeeping, and in receiving and shipping
operations
Versee activities directly related to making products or providing
services
Irect and coordinate activities of businesses or departments
concerned with the production, pricing, sales, or distribution of
products
View financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement
and to determine areas needing cost reduction and program
improvement
Anage staff, preparing work schedules and assigning specific
duties
Irect and coordinate organization\'s financial and budget
activities to fund operations, maximize investments, and increase
efficiency
Stablish and implement departmental policies, goals, objectives,
and procedures, conferring with board members, organization
officials, and staff members as necessary
Etermine staffing requirements, and interview, hire and train
new employees, or oversee those personnel processes
Lan and direct activities such as sales promotions, coordinating
with other department heads as required
Etermine goods and services to be sold, and set prices and
credit terms, based on forecasts of customer demand
Onitor businesses and agencies to ensure that they efficiently
and effectively provide needed services while staying within
budgetary limits
Erform sales floor work, such as greeting or assisting customers,
stocking shelves, or taking inventory
Anage the movement of goods into and out of production
facilities
Evelop or implement product-marketing strategies, including
advertising campaigns or sales promotions
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