Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Problem solving
Adaptability
Strong Work Ethic
Cash Handling
Customer service
Retail Industry Knowledge
Sales
Accurate Money Handling
Sales Goals
Supervision
Scheduling
Guest Services
Work History
03/2021 to Current
Call Center AgentLobel Financial – Las Vegas, NV,
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Described product highlights and benefits to help guide purchasing decisions.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Answered live online chats to give quick answers and solve problems faster.
Followed-up with online price quotes via email and phone to answer questions and close sales.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Trained new personnel regarding company operations, policies and services.
11/2018 to 07/2020
Sales AssociateBelle Tire – Valparaiso, IN,
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Maintained organized, presentable merchandise to drive continuous sales
Trained and developed new sales team associates in products, selling techniques and company procedures
Educated customers on promotions to enhance sales
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Balanced and organized cash register by handling cash, counting change and storing coupons
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
Supported efficient and timely replenishment of sales floor merchandise
11/2019 to 01/2020
TAP SupervisorErickson Living – Baltimore, MD,
Monitored cashiers' work and balanced registers to maintain strong financial controls
Trained and oriented associates to maximize team performance
Engaged associates in daily operations through open communication and upbeat team meetings
Assisted customers by answering questions and fulfilling requests
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Answered questions about store policies and concerns to support positive customer experiences
Processed POS transactions, including checks, cash and credit purchases or refunds
Counted cash in register drawer at beginning and end of shift
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Trained team members in successful strategies to meet operational and sales targets
09/2017 to 07/2018
Line Cook Compass Group LLC – City, STATE,
Verified proper portion sizes and consistently attained high food quality standards
Maintained well-stocked stations with supplies and spices for maximum productivity
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
Prepared food items to meet recipes, portioning, cooking and waste control guidelines
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination
Trained and mentored 20 new personnel hired to fulfill various roles
Education
Expected in 07/2013
High School Diploma: Harding High School - Bridgeport, CT GPA:
Expected in
Associate of Arts: Baking And Pastry Arts Monroe College - The Bronx, NY, GPA:
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