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Call Center Agent Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Problem solving
  • Adaptability
  • Strong Work Ethic
  • Cash Handling
  • Customer service
  • Retail Industry Knowledge
  • Sales
  • Accurate Money Handling
  • Sales Goals
  • Supervision
  • Scheduling
  • Guest Services
Education
Harding High School Bridgeport, CT Expected in 07/2013 High School Diploma : - GPA :
Monroe College The Bronx, NY, Expected in Associate of Arts : Baking And Pastry Arts - GPA :
Work History
Lobel Financial - Call Center Agent
Las Vegas, NV, 03/2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Answered live online chats to give quick answers and solve problems faster.

  • Followed-up with online price quotes via email and phone to answer questions and close sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
Belle Tire - Sales Associate
Valparaiso, IN, 11/2018 - 07/2020
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Educated customers on promotions to enhance sales
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
  • Supported efficient and timely replenishment of sales floor merchandise
Erickson Living - TAP Supervisor
Baltimore, MD, 11/2019 - 01/2020
  • Monitored cashiers' work and balanced registers to maintain strong financial controls
  • Trained and oriented associates to maximize team performance
  • Engaged associates in daily operations through open communication and upbeat team meetings
  • Assisted customers by answering questions and fulfilling requests
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Answered questions about store policies and concerns to support positive customer experiences
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Counted cash in register drawer at beginning and end of shift
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Trained team members in successful strategies to meet operational and sales targets
Compass Group LLC - Line Cook
City, STATE, 09/2017 - 07/2018
  • Verified proper portion sizes and consistently attained high food quality standards
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination
  • Trained and mentored 20 new personnel hired to fulfill various roles

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88Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Harding High School
  • Monroe College
Job Titles Held:
  • Call Center Agent
  • Sales Associate
  • TAP Supervisor
  • Line Cook
Degrees
  • High School Diploma
  • Associate of Arts

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