Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

Seeking to secure a challenging position utilizing my skills and knowledge as a Customer Service Rep and/or Medical Assistant where there is opportunity for advancement. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Authorized to work in the US for any employer

Core Strengths

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Markdown/promotional procedures

  • Strong organizational skills
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
  • Opening/closing procedures

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
04/2015 to Present
Call Center Agent Lobel Financial Denver, CO,
  • We are a survey research firm conducting surveys on behalf of health plans.
  • We conduct surveys on behalf Medicare and Medicaid services.
  • Satisfaction surveys, Follow up surveys, PDP surveys and etc.
2012 to 01/2016
Patient Care Nurse Grifols Inc. Norcross, GA,
  • Helping the Elderly and Disabled with daily task.
  • Taking Vitals.
  • Providing companionship and help for daily activities.
09/2013 to 2015
Customer Service Manager Food City Jonesborough, TN,
  • Managing the front end of the store.
  • Managed over 20 employees with the help of 6 others holding the same position.
  • Answered numerous phone lines
  • Handled numerous of customers complaints and problems
  • Handled the cash orders and office supplies
  • Meet and greet the customers within 10 feet of my working area
  • Waited on customers
  • Handled the money center and garden center.
2012 to 08/2013
Head Cashier Neosho Memorial Regional Medical Center Chanute, KS,
  • Provided excellent customer service
  • Supervised the front end as far as assisting the cashiers on knowledge on how to operate the register and looking up or looking fir products in the system or on sales floor
  • Handled customers complaints and problems within the store or over the phone
  • Maintain a clean work area for the needs of the customers and workers.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
05/2009 to 2012
Supervisor/Master Cashier Chewy Belton, MO,
  • Train New Employee's and Upcoming Manager's.
  • Maintained a Clean Safe Work Place.
  • Handle 4-6 employees during each Shift.
  • Took Customer Orders and Served Customers.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
08/2008 to 04/2009
Medical Assistant New Haven Of Hope City, STATE,
  • Responsible for checking Vital signs and Gave injections.
  • Helped in Office (Charting and Filing).
  • Answered phone lines and Set Appointments.
  • Handled Bank Deposits and Balanced Checkbooks.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
04/2007 to 07/2008
Customer Service Rep HH Gregg City, STATE,
  • Worked Sales Floor.
  • Lead Cashier Training New Hire.
  • Prepared and Sent Products for Repair.
  • Handle Cash Drops.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Successfully interacted with customers and retail buyers to expedite orders.
Educational Background
Expected in 2008
Certificate in Medical Assistant:
Everest Institute - Norcross, GA

Handle Cash, Cashier, excellent customer service, PDP, Filing, injections, Managing, Money, Office, research, Sales, Self-Motivated, surveys, Team Player, phone, checking Vital signs, Taking Vitals Professional and friendly

Careful and active listener Multi-tasking

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Everest Institute

Job Titles Held:

  • Call Center Agent
  • Patient Care Nurse
  • Customer Service Manager
  • Head Cashier
  • Supervisor/Master Cashier
  • Medical Assistant
  • Customer Service Rep


  • Certificate in Medical Assistant

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: