LiveCareer-Resume

call center agent resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
  • High customer service standards
  • Service solutions expert
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient in customer account software
  • Multi-channel contact center software
Experience
11/2019 to 05/2023 Trade Practices Specialist Jordan's Furniture | North Haven, CT,
  • Answered phone calls and welcomed visitors to office.
  • Filed paperwork and submitted reports to upper management.
  • Maintained organized records of all information and material pertinent to open investigations.
  • Maintained database by entering new and updated information.
  • Analyzed and resolved consumer complaints or answered consumer questions.
  • Maintained professionality and efficiency while working closely with leadership.
03/2019 to 11/2019 Call Center Representative Mri Software | Boston, MA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Reviewed customer data to assess current issues and determine potential solutions
  • Prepared, completed and processed customer account forms and database changes
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
  • Explained key information regarding products and services to customers to encourage informed decision-making
  • Documented conversations with customers to track requests, problems and solutions
  • Maintained revenue streams by exhausting every option before offering refunds
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Consulted with customers to determine best methods to resolve service and billing issues
07/2007 to 12/2016 Call Center Agent Michael Kors | Stockholm, ME,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Provided accurate and appropriate information in response to customer inquiries
  • Demonstrated mastery of customer service call script within specified timeframes
  • Addressed customer service inquiries in a timely and accurate fashion
  • Maintained up-to-date records at all times
  • Developed effective relationships with all call center departments through clear communication
  • Formulated and enforced Service Center policies, procedures and quality assurance measures
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations
  • Worked with technicians, closing work orders, assigning work orders, other various dispatch duties
06/2004 to 04/2007 Key Holder Super King Market | Anaheim, CA,
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Communicated information to customers about product quality, value and style.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Built and maintained effective relationships with peers and upper management.
  • Processed all sales transactions accurately and in a timely fashion.
  • Informed customers about all product lines and services offered by the company.
  • Processed shipments and maintained organized stock shelves.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
06/2004 to 04/2007 Service Deli Clerk Company Name | City, State,
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Resolved guest complaints promptly and professionally.
  • Served orders to customers at windows, counters and tables.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Accurately measured ingredients required for specific food items.
  • Properly portioned and packaged take-out foods for customers.
  • Quickly and efficiently processed payments and made accurate change.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
Education and Training
Expected in to to | quinsigamond community college worcester, , MA GPA:
Criminal Justice Attended but did not Graduate Quinsigamond Community College for Criminal Justice

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Resume Overview

School Attended

  • quinsigamond community college worcester

Job Titles Held:

  • Trade Practices Specialist
  • Call Center Representative
  • Call Center Agent
  • Key Holder
  • Service Deli Clerk

Degrees

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