LiveCareer-Resume

call center agent resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized Call Center Agent offering years career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.

Skills
  • Product Sales
  • Quality Management
  • New Product Information
  • Appointment Setting
  • Product Knowledge
  • Telemarketing Expertise
  • Customer Complaint Resolution
  • Professional Telephone Voice
  • Guest Services
  • Sales Goals
  • Scheduling
Work History
08/2020 to Current Call Center Agent Mri Software | Little Rock, AR,
  • Improved production abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Researched prospective accounts to understand needs, build rapport, and provide excellent customer service.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Used Salesforce, Five9, and Microsoft Edge to track reports, sales and other various event statistics.
  • Implemented successful marketing and promotional strategies worth over $1,547,562.00 in revenue from 08/23/2020 to present.
01/2020 to 08/2020 Field Marketing Supervisor Window Nation | Hartford, CT,
  • Managed team of 12-16 marketing agents developing 25-26 leads each day.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted routine inspections of multiple company vehicles to check quality and compliance with company specifications.
  • Maintained compliance with company policies, objectives and communication goals: consistently met quarterly sales goals.
  • Prepared 5 marketing reports weekly, by collecting and summarizing sales data.
  • Created efficient mapping system for each team member to easily navigate their marketing areas. While closely monitored weather and traffic conditions to decrease trip time and poor weather conditions.
  • Used Salesforce to track and report costs, sales and other various event statistics.
05/2018 to 01/2020 Field Marketing Agent Amita Health | Oklahoma City, OK,
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Provided research and development on Window Nation products to showcase benefits and retain customers.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Achieved or surpassed monthly and yearly sales goals on consistent basis.
  • Implemented successful marketing and promotional strategies worth over $696,058.00 in revenue from 05/23/2018 to 08/23/2020.
12/2018 to 02/2019 Cashier Liberty Healthcare Corporation | Glendale, CA,
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Conducted inventory counts by adding each item in stock and documenting in POS system.
  • Quickly and accurately counted drawers at start and end of each shift.
09/2016 to 01/2018 Jewelry Sales Clerk Body Jewelz | City, STATE,
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Completed store opening and closing procedures as per company guidelines.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Mentored new sales associates on store return policies and customer service techniques.
09/2015 to 03/2016 Sales Associate T.J. Maxx | City, STATE,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Expected in to to | Marketing Lakeland Community College, Willoughby, OH GPA:
Expected in 03/2015 to to High School Diploma | Mentor High School, Mentor, OH, GPA:

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Resume Overview

School Attended

  • Lakeland Community College
  • Mentor High School

Job Titles Held:

  • Call Center Agent
  • Field Marketing Supervisor
  • Field Marketing Agent
  • Cashier
  • Jewelry Sales Clerk
  • Sales Associate

Degrees

  • Some College (No Degree)
  • High School Diploma

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