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Call Center Agent Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Articulate Customer Service Cashier ready for a new position where first-rate customer service and cash management skills can be properly utilized. Dedicated to ensuring each customer has a positive and pleasant experience. Talented at performing customer service.

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on seeking solutions to problems.

Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in professional standards and best practices.

Skills
  • Merchandise restocking
  • Cash drawer balancing
  • Cash management
  • Bank deposits
  • Coin counting
  • Issue resolution
  • Customer service
  • Call center operations
  • Data gathering
  • Payment processing
  • Resolving issues
  • Communicating with clients
  • Call center experience
  • Technical troubleshooting
  • Training experience
  • Documentation and reporting
  • Providing customer support
  • Account updating
  • Professional telephone voice
  • Customer communications
Education and Training
Perry High School Lima, OH Expected in 05/2013 High School Diploma : - GPA :
Apollo Career Center Lima, OH Expected in 05/2013 High School Diploma : - GPA :
Experience
Old National Bank - Call Center Agent
Blaine, MN, 01/2020 - Current
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Helped company maintain exceptional client service ratings on external audits.
  • Delivered excellent customer service with positive and professional attitude.
Qc Industries - Quality Inspector
Redmond, WA, 06/2019 - 07/2019
  • Assessed finished items for defects and ordered reworks to eliminate irregularities.
  • Completed evaluations by properly using various gauges, tools and equipment.
Qc Industries - Dyi Sales Mod Delivery Parts Pro
Cleveland, OH, 11/2018 - 07/2019
  • Went days operating motor vehicles without accident.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Pulled and reviewed daily customer tickets to successfully fulfill orders.
  • Assisted customers weekly in finding parts for individual needs.
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Redeemed coupons and cross-sold products.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Processed returned items in accordance with store policy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Worked closely with front-end staff to assist customers.
  • Stayed up to date on current item discounts to support promotions.
  • Answered phone calls to assist customers with questions and orders.
MS Companies - Quality Inspector
City, STATE, 04/2019 - 05/2019
  • Conducted material inspections of incoming ford vehicles.
  • Notified supervisors about production problems and helped identify and correct concerns.
  • Completed evaluations by properly using various gauges, tools and equipment.
  • Documented, filed and maintained proper inspection records and quality assurance documents.
  • Performed 10 minute reviews to check for defects.
  • Marked ford products with grades and accepted or rejected designations.
  • Completed all time-sheets, tractability forms and documentation on time.

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87Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Perry High School
  • Apollo Career Center
Job Titles Held:
  • Call Center Agent
  • Quality Inspector
  • Dyi Sales Mod Delivery Parts Pro
  • Quality Inspector
Degrees
  • High School Diploma
  • High School Diploma

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