LiveCareer-Resume

call center agent resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Call Center Representative versed in customer support in high call volume environments. . Call Agentexcelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Call Agentdriven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic Call Agent with extensive background in conflict resolution and customer care. Desires a Call Agent role. Customer service worker here ready to work . Self-motivated with exceptional communication and quick learner

Skills
  • Exceptional communication skills
  • Quick learner
  • Strategic sales knowledge
  • Multi-line phone talent
  • Problem-Solving Skills
  • Answering Questions
  • Communications Strategies
  • Sales and Upselling
  • Information Updates
Work History
Call Center Agent, 04/2014 - 11/2022
Driven Brtands Holding Fort Worth, TX,
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Addressed customer account discrepancies and concerns.
  • Assisted customers by answering questions and responding to inquiries.
Returns Processor, 10/2013 - 03/2021
Ingram Content Group Jackson, MS,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Waitress, 05/2010 - 06/2013
Cache Creek Casino Resort Brooks, CA,
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Verified cash drawer against the day's receipts.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Resolved guest complaints quickly and efficiently.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Education
/GED High School Diploma: , Expected in 05/2004
-
Marion High School - Marion, SC
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Marion High School

Job Titles Held:

  • Call Center Agent
  • Returns Processor
  • Waitress

Degrees

  • /GED High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: