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Call Center Agent Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
  • Personable, friendly and solution-oriented Call centre representative with over 2 years of experience in service and support. Customer-focused team player . Dedicated to customer loyalty and satisfaction.
  • Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
  • Software test engineer with one year of experience in testing software, writing test cases and working with the development team to eliminate defects and deliver Quality product to the client within the given timeline. Focused Software test engineer capable of working in highly functional teams. Willing and enthusiastic about resolving challenges efficiently and quickly. Hardworking, resourceful and multilingual team player proficient in writing and running test cases and other test scenarios.
  • Marketing Coordinator works well with all levels of staff and management to increase and maximize sales revenues. Detailed market experience to bolster research, analytical and problem-solving abilities. Focus on optimizing marketing campaigns and streamlining operations.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Recordkeeping abilities
  • Insurance expertise
  • Customer communications
  • Resolving issues
  • Peer relationships
  • Call control skills
  • Automated and manual testing
  • Test planning
  • Testing and deployment
  • Software Development Lifecycle
  • Peer training
  • Oral and written communication
  • Operating systems
  • Software system testing
  • Structured query language (SQL)
  • Test case development
  • Agile
  • Features
  • Operating systems
  • Scripts
  • Software Development
  • Structured query language
  • SQL
  • Structured
  • Web Design
  • Written communication
  • Branding
  • Marketing strategy
  • Time management
  • Microsoft Office
  • Quality assurance optimization
  • Analytical abilities
  • Payment processing
  • Data entry
  • Proficiency in [Type] software
  • Training and development
  • Quality control
  • Data gathering
  • Communicating with clients
Experience
Call Center Agent, 11/2020 to Current
ParexelFort Richardson, AK,
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained and updated filing, inventory, mailing and database systems with BackOffice and POS.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
Customer Service Associate, 09/2021 to 03/2022
People's United BankHauppauge, NY,
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Marketing Coordinator, 03/2020 to 04/2020
PrometricNew Castle, PA,
  • Directed advertisement, banner and signage projects from conceptualization to final delivery.
  • Provided event planning for trade shows and vendor fairs to improve brand recognition.
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed work according to tight project timelines and high quality standards.
  • Aided senior leadership by executing comprehensive administrative and marketing support.
Software Test Engineer, 12/2011 to 01/2013
Caci International Inc.New Albany, IN,
  • Worked with on-site teams to complete projects on time and run test cases, facilitating smooth product releases.
  • Created detailed and well-structured test plans and test cases.
  • Documented identified defects and helped developers resolve issues by completing further testing.
  • Consulted with product owners and developers to fully understand intended features and functionality.
  • Worked with Agile methodologies to accomplish project milestones and meet demanding timelines.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
Education and Training
Web Design & Animation: Computer Science: , Expected in 2012
- ,
GPA:
Bachelor of Science: Computer Science, Expected in 2011
Bharathiyar University - ,
GPA:
High School Diploma: , Expected in 2009
ST.Dominic Convent Senior Secondary School - , Kerala
GPA:
Diploma: , Expected in
- ,
GPA:
G-Tec Computer Education Kerala: , Expected in
- ,
GPA:
Additional Information
  • Always came up as one of the top 5 Agents in all 3 Campaigns i have worked with.
  • Positive Polite and Confident tone and demeanor.
  • Offered a desirable position with Accenture following internship completion. Created comprehensive and detailed test plans, test cases and test scripts that became company standards. Trained 5 new employees to acquaint them with projects, resulting in quicker overall completion dates. Identified bugs and offered suggestions for resolution that was within the project budget.

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Resume Strength

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  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Bharathiyar University
  • ST.Dominic Convent Senior Secondary School
Job Titles Held:
  • Call Center Agent
  • Customer Service Associate
  • Marketing Coordinator
  • Software Test Engineer
Degrees
  • Web Design & Animation: Computer Science
  • Bachelor of Science
  • High School Diploma
  • Diploma
  • G-Tec Computer Education Kerala