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Call Center Agent Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Skills
  • [Product or Service] expertise
  • System documentation
  • Quality assurance optimization
  • Customer communications
  • Resolving issues
  • Report preparation
  • Interpersonal skills
  • Professional telephone voice
Experience
12/2020 to 02/2021
Call Center Agent Pizza Hut Katy, TX,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
10/2017 to 11/2020
Chef Aramark Corporation Plano, TX,
  • Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
  • Adjusted seasonal plans to source local ingredients and align special dishes with area events.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Prepared schedules, work assignments and constructed employee compensation packages.
  • Developed recipes and menus to meet consumer demand and align with culinary trends.
  • Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
  • Planned and prepared food product orders to maintain appropriate stock levels.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Incorporated customer recommendations and feedback to experiment with new dishes.
  • Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
  • Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
  • Supervised preparation of specialty items and customer requests to verify accuracy in production.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Instructed cooks and other workers in preparation, cooking, garnishing, and presentation of food
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
01/2015 to 10/2017
Manager Jbs Usa Pittsburg, TX,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
Education and Training
Expected in 06/1983
High School Diploma:
East Orange Campus High School - East Orange, NJ
GPA:
Expected in
:
Wake Tech College - Garner, NC
GPA:
Expected in 06/2002
Credentials: Child Development
Wake Technical Community College - Raleigh, NC
GPA:

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85Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • East Orange Campus High School
  • Wake Tech College
  • Wake Technical Community College
Job Titles Held:
  • Call Center Agent
  • Chef
  • Manager
Degrees
  • High School Diploma
  • Credentials