Call Center Agent Resume Example
Knowledgeable Yoga Instructor trained in Hatha yoga and offering 8.5 years of experienceas a group yoga instructor. Able to leverage diverse styles and techniques for different skill levels. Caring, patient and observant leader with a hands-on style. Trained in several styles, focusing on gentler, slower movement.
I have taught between 4 and 7 classes weekly at Yoga Harmony consistently for over 8 years, and have taught on and off a 2 other studios in the area, as well as teaching independently of any studio.
In addition to teaching daily, I was responsible for opening and closing the studio prior to and following each class. I also cleaned and took care of basic maintenance of all shared spaces, including doing laundry, disposing of trash and recycling, cleaning and sanitizing, cleaning props and equipment, cleaning bathrooms and showers, etc.
Also took care of sales of memberships and retail when in the studio.
As a call center agent, I handled incoming and outbound calls assisting residents of Mississippi in getting their Covid vaccinations. This project helped over 50,000 people in Mississippi get vaccinated.
I do not have any formal work experience or training in the food service industry, but I did assist briefly with production and packaging of product for a small, local raw foods company. It was small scale, but gave me an idea of what goes into the food production environment and process, as well as packaging and assembly line work.
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Rivers Casino – Pittsburgh , PA
- Handled both in-coming and out-going calls for the Mississippi State Department of Health helping residents of Mississippi get scheduled for their Covid vaccinations.
- Resolved customer complaints and addressed emergency requests and needs.
- Responded to customer requests for appointments to fit their schedules. Arranged reschedules and cancellations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Post Ranch Inn – Big Sur , CA
- Instructed students in breathing, meditation and various yoga techniques to improve strength, flexibility, mobility, and mindfulness.
- Led up to 6 classes weekly over a span of 8.5 years.
- Planned and set up classes for all skill levels with a focus on inclusion and exploration.
- Explained different yoga styles and poses to students.
- Developed new yoga skills through continuous study and practice.
- Built connections with students to increase comfort with class and encourage return visits.
- Adhered to all facility rules for safety, compliance and continuing education.
- Kept studio area safe, organized and comfortable for students.
- Incorporated safety, fun and creativity in lesson design and application.
- Maintained cleanliness of group fitness room, mirrors, floor and bathrooms. Cleaned and sanitized all shared spaces, did laundry, and cleaned, maintained, and organized all props and equipment.
- Emptied trash and recycling as needed. Performed basic maintenance when required.
- Opened and closed the studio before and after class.
- Took care of retail sales while in the studio.
- In addition to teaching regularly at Yoga Harmony, also taught on and off with 2 other studios, as well as teaching independently of any studios on occasion.
Sam Absar, Omar Absar – City , STATE
- Cared for children on and off both part time and full time for a span of about 18 years. Children ranged in age from infant to pre teen.
- General child care depending on the age of the child/children.
- Prepared and fed meals and snacks, including bottle feeding for infants. Accommodated all dietary restrictions/ requirements.
- Read, played games, and otherwise entertained children.
- Assisted with naps, potty training, school work, and other activities. Bated, dressed, and helped with teeth brushing at bed time.
- Assisted with housekeeping, running errands, transporting kids to school/activities/appointments.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
- Led indoor and outdoor activities to entertain and occupy children.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Developed games and activities using arts and crafts to support learning and verbal skills.
St. Cecilia Academy - City
I enjoying making things, and learning about making things!
Knitting, sewing, working with leather, metalsmithing and making jewelry, book binding, stained glass, etc. I also enjoy cooking and baking and experimenting with all kinds of food. Working with my hands has always been very satisfying and enjoyable.
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Resume Overview
School Attended
- St. Cecilia Academy
Job Titles Held:
- Call Center Agent
- Yoga Instructor
- Family Nanny
Degrees
- High School Diploma : 05/2005
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