(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable, hardworking. and dedicated low voltage technician and customer service professional with extensive experience in different industries. Committed employee promoting exemplary attendance record and skill training other team members to achieve performance goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Professional telephone demeanor
  • Money handling abilities
  • Technical Support
  • Creative problem solving
  • Quality assurance
  • ·Gathering information
  • Computer proficiency
  • Call center operations
  • Verbal and written communication
  • Account management
  • Performance improvement
  • Spanish and English fluent Organization
  • Time management
  • Troubleshooting Technical Issues
  • Billing Inquiries
LaGuardia Community College Of The City University Of New York Long Island City, NY Expected in 04/2011 EMT-B : - GPA :
LaGuardia Community College Of The City University Of New York Long Island City, NY Expected in 11/2018 OTHERSOSHA 10 : - GPA :
Richmond Hill H.S Richmond Hill, NY Expected in 06/2005 H.S. Diploma : - GPA :
Work History
Rivers Casino - Call Center Agent
Schenectady, NY, 05/2021 - Current
  • Interacted and assisted with 40+ customers calls daily, while providing successful solutions in a polite manner.
  • Effectively helped customers make payments, book reservations, and sold them company products, and services to help with retention and drive sales
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Consistently maintained 96 % customer service satisfaction ratings through quality control and quality assurance
County Of El Paso Tx - Foreman/Technician
El Paso, TX, 06/2015 - 05/2021
  • Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
  • Installed low voltage equipment, analog/ network/ IP CCTV systems, access control systems, burglar alarms systems, in commercial, and residential properties; ensuring all jobs were finished neatly in a timely manner.
  • Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
  • Custom installation of cameras, mailboxes, doors, door frames, cabinets, network lines, and build and repair wooden objects used for buildings and other structures.
  • Performed machine and equipment maintenance as well as general shop clean up
  • Monitored safety compliance and emphasized strict standards and safe use of tools, machinery and equipment while providing training on safety gear, helmets and procedures to protect team members from harm.
  • Delegated individual responsibilities and projects to crew members and contractors
  • Coordinated daily tasks according to priorities and plans, making changes when necessary due to weather, supply, delivery and personnel
  • Provided adequate resources and staffing to meet project schedules, laws, regulations, best practices and safety needs
  • Resolved conflicts or miscommunications quickly and amicably
  • Regularly reported project status to supervisors, site engineers and other officials
  • Maintained zero site accidents and lost work days for 6 years.
Assist Ambulance, EMT - Emergency Medical Technician
City, STATE, 05/2011 - 06/2015
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Responded to 12+ daily emergency calls to provide quick and compassionate medical assistance and care for patients.
  • Used a variety medications via subcutaneous route to administer treatments in emergent situations with accuracy, safety and speed.
  • Ensure ultimate safety of the crew, and the scene while providing all basic life saving care to the sick and injured, and comfort to their families.
  • Effectively communicate with families.
  • Patients, hospital crew, and the many different medical facilities.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
Jackson Heights Dental - Front Desk Receptionist/ Manager
City, STATE, 05/2007 - 12/2011
  • Welcomed, greeted patients, determined eligibility, and helped patients complete necessary medical forms and documentation.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Completed patient referrals to other medical specialists.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • LaGuardia Community College Of The City University Of New York
  • LaGuardia Community College Of The City University Of New York
  • Richmond Hill H.S

Job Titles Held:

  • Call Center Agent
  • Foreman/Technician
  • Emergency Medical Technician
  • Front Desk Receptionist/ Manager


  • EMT-B
  • H.S. Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: