Call Center Agent Resume Example Company Name

CALL CENTER AGENT

Professional Summary

Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.

Empathetic Call Agent with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues.

Skills

Excellent teamwork
Excellent leader
Excellent phone etiquette
Excellent team building skills
Great judgment

Great multitasker
Great communication skills
Great animal-handling skills
Great listening abilities

Work History

May 2019-CurrentCall Center Agent | Company Name | City, State

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Promoted available products and services to customers during service, account management and order calls.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Educated customers how to use company systems, complete forms and obtain desired services.
Educated customers on product and service details and information.
Maintained user account data by initiating account access and establishing in database.

August 2017-September 2018Shift Leader | Company Name | City, State

Closely followed protocols for emergency situations, maintaining calmness and efficiency.
Utilized all machinery and equipment while observing various safety precautions and practices.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Trained new employees and delegated daily tasks and responsibilities.
Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
Coached team members in techniques necessary to complete job tasks.
Monitored food preparation, production and plating for quality control.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Assigned daily employee tasks and monitored activity and completion.
Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Prioritized resumes based on strengths, experience and personal qualities needed to balance team makeup.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Maintained safe working environment by observing safety procedures, policies and regulations.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

October 2016-December 2017Assembler Line Worker | Company Name | City, State

Prepared reports and technical documentation of day-to-day production processes.
Reviewed production schedules and streamlined processes.
Performed general equipment maintenance and repair to minimize downtime.
Made sure that products were produced on time and are of good quality.
Adjusted alignment of drills, guides and holding devices.
Inspected products and machines to maintain quality and efficiency.
Examined incoming materials and compared to documentation for accuracy and quality.
Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
Worked closely with others in team-oriented settings to maintain line productivity.
Assisted quality assurance by visually inspecting items and removing defective parts.
Boxed, labeled and transported items to support assembly operations.
Inspected and tested components, assemblies and power tools for proper functionality.
Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift.

May 2010-June 2015Crew | Company Name | City, State

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty by efficiently handling food and service complaints.
Maintained clean, sanitized and well-organized food preparation zones.
Operated and sanitized kitchen and food preparation equipment.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Assisted counter staff in packing ready orders and distributing to customers.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Checked completed orders for accuracy and bagged meals for easy carrying.
Provided customers with information on specials and discount deals.
Performed shift change tasks each day to keep store efficient and neat.
Used varied meal preparation methods to create preselected food offerings for catering clients.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Prepared and expedited food orders to support waitstaff and other team members.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Observed customer purchases in line and differentiated between standard portions.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Cleaned walls, fans and drains in bakery coolers, display cases and work area.
Cooked batches of food according to standard recipes.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Greeted customers, offered assistance and provided knowledgeable support.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Processed payments and counted change to complete transactions.

Education

May 2009High School Diploma : General Waubonsie Valley , City

Resume Overview

School Attended

Waubonsie Valley

Job Titles Held:

Call Center Agent
Shift Leader
Assembler Line Worker
Crew

Degrees

High School Diploma : General

Call Center Agent Resume Example

Resume Score: 80%

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