Call Center Agent Resume Example
Seeking a position on a team of professionals who emphasize long-term growth within its organization, utilizing knowledge and successful experience in planning, organizing and following up multi-faceted complex activities. A wealth of experience in excellent team building skills by supporting and encouraging staff employees to achieve their highest learning and career potential. Outstanding ability to create, maintain, and retain loyal customer's relationships with emphasis on always exceeding customer's expectations. Organized Call Center Agent offering 10-years career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Polite and professional Call Center Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
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Scarsdale Medical Group, Llp – Scarsdale , NY
- Performed high volumes of inbound and outbound calls, resulting in positive experience for each caller.
- Exceeded department productivity quality standards.
- Established ownership of “One and Done” call resolution.
- Maintained 100% Customer Satisfaction VOC (Voice of Customer) Received “Exceed” on annual review.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Ultimate Kronos Group – Knoxville , TN
- Ensured creation and maintenance of current, fresh and fashionable features.
- Provided prompt, courteous and knowledgeable service to internal and external customers.
- Trained and coached sales associates to deliver high levels of professional customer assistance increasing daily sales goals up to 50% with increase in credit card applications and sales.
- Demonstrated and encouraged team building through accurately and effectively communicating with management and sales associates when setting and addressing priorities.
- Cash, Performed all necessary Automated Cash Systems Technical functions and related documentation.
- Balanced all registers daily in accordance with company guidelines and policies.
- Verified cash, checks, charge totals for accuracy, prepared daily bank deposits for armored guard pick-up service.
- Verified Cash Office safe funds, maintained Service Desk change funds, completed cash pickups for each register.
- Monitored compliance by all cashiers to all register policies and procedures.
- Made Cashiers Error Log entries daily.
- Maintained Cash Office physical security and asset protection standards.
Collins Community Credit Union – Dubuque , IA
- Efficiently planned daily work using census block maps to route daily travel.
- Successfully engaging household participates to collect and record missing needed data by 85%.
- Meeting daily with field representatives to report progress.
Retail Banking Center, Flagstar Bank – City , STATE
- Introduced successful retail banking business presence within new community which had no prior knowledge of The Flagstar Banking industry, through offering new concepts in banking.
- Developed strong CRA (Community Reinvestment Act) Loan Portfolio within Downriver Community for first time home buyers.
- Maintained audit/compliance integrity successfully by implementing first time best methods.
- Hired, trained, and coached staff to serve new customer base with exceptional service resulting in opening new banking accounts 100% goal attainment.
- Groomed new generations of Retail Banking Branch Managers.
Field of Concentration: Business Administration with focus Retail Banking and Lending/ Professional Career Improvement 3.00 GPA
Reached 200 plus% of monthly sales goals by educating customers on the enhanced value from the services and products available to them. Received top company rewards monthly as well quarterly basis.
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Resume Overview
School Attended
- MTI (Ministry Training International
- Detroit Business College
- Detroit Business College/First Federal of Michigan Training Center
- Detroit Business Institute
Job Titles Held:
- Call Center Agent
- Customer Service Coordinator
- Census Enumerator
- Branch Manager
Degrees
- Associate of Arts : Spiritual Life Guidance 05/2013
No Degree : Business Administration
Diploma : Business Marketing and Fashion Management 1974
Diploma : Business Marketing/Fashion Management
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