Seeking a position on a team of professionals who emphasize long-term growth within its organization, utilizing knowledge and successful experience in planning, organizing and following up multi-faceted complex activities. A wealth of experience in excellent team building skills by supporting and encouraging staff employees to achieve their highest learning and career potential. Outstanding ability to create, maintain, and retain loyal customer's relationships with emphasis on always exceeding customer's expectations. Organized Call Center Agent offering 10-years career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Polite and professional Call Center Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
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Field of Concentration: Business Administration with focus Retail Banking and Lending/ Professional Career Improvement 3.00 GPA
Reached 200 plus% of monthly sales goals by educating customers on the enhanced value from the services and products available to them. Received top company rewards monthly as well quarterly basis.
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