Call Center Agent Resume Example Company Name

CALL CENTER AGENT

Summary

Diplomatic [Job Title] versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Hardworking and knowledgeable [Job Title] well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Skills

System documentation
Quality assurance optimization
Customer communications
Call center operations
Report preparation
Account updating
Payment processing
Quality control
Training experience

Training and Development
Data entry
Professional telephone voice
Resolving issues
Call control skills
Account maintenance
Proficiency in [Type] software
Data gathering
Performance monitoring

Experience

Call Center Agent
City, StateCompany Name/Aug 2020 to Dec 2020

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Explained key information regarding products and services to customers to encourage informed decision-making.
Evaluated customer account information to assess current issues and determine potential solutions.
Processed customer account changes using [Software].
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Processed layaways, returns and exchanges.
Trainednew employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
Fielded client queries related to services and products for [Number] customers daily.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Implemented services to assist company in maintaining exceptional client service ratings on external audits.
Took over [Number] inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base [Number]%.
Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.
Handled escalated customer service concerns from [Job title]s and [Job title]s to preserve revenue streams from key customers.
Used prescribed call lists to place up to [Number] calls per day in fast-paced environments and maintained [Number]% conversion rate.
Addressed [Type] and [Type] problems by researching and resolving concerns through effective [Skill] and [Area of expertise].
Maintained and updated filing, inventory, mailing and database systems with [Software] and [Software].

Slaughter
City, StateCompany Name/Sep 2019 to Oct 2020

Skinned whole animals and separated segments of animals to prepare for cutting and packaging.
Slaughtered animals, slit open, eviscerated and trimmed carcasses to prepare for further processing.
Processed animal heads, trimming meat and severing or removing inedible portions and skeletal matter from product.
Processed viscera, cutting, trimming, washing and sorting animal parts to prepare edible portions of offal for further processing.
Trimmed, cleaned and cured animal hides, applying chemical formulas and processing through machinery to achieve safe and durable product.
Maintained optimal health and safety standards by cleaning and sanitizing production line parts and equipment prior to end-of-shift shutdown.
Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
Processed and packed [Number] pounds of meat products per shift.
Followed all food safety requirements and good manufacturing practices in production of [Type] products.
Removed boxes of products from conveyor line and stacked onto pallets for transportation to [Type] and [Type] locations.
Maintained strict production schedules by preparing meat products for feed lines and for next stages of processing.
Observed ethical standards for humane treatment of animals.
Operated hydraulic machinery positioning carcasses for processing to achieve smooth and efficient product flow.
Grasped legs of animals to raise and shackle in position in preparation for slaughtering and processing.
Implemented requirements for production of animal products, adhering to religious law prescriptions relevant to animal food preparation.

Direct Support Assistant
City, StateCompany Name/Jan 2018 to Jul 2019

Partnered with interdisciplinary teams to implement care plans.
Served meals and assisted immobile or disabled individuals with eating.
Assisted client with personal hygiene, including [Type], [Type] and [Type].
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Assisted [Type] patients with [Task], closely monitoring conditions and safety.
Helped clients with personal needs from exercise to bathing and personal grooming.
Coached patients on [Type] at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Assisted patients with bladder and bowel needs by helping to restroom, [Action] and [Action].
Checked mail, shopped for groceries and handled bill payments.
Prepared food and helped patients eat to support healthy nutrition.
Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.

Education and Training

GEDMetro Community CollegeCity, State

Resume Overview

Create a job alert for [job role title] at [location].

Call Center Agent Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes