Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Seeking fully-remote, customer support role. Immediately available.
Skills
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Experience
11/2020 to 07/2022 Remote Project Associate Store Here | Peachtree City, GA,
- Coordinated with Project Manager to understand project needs and provide needed support to meet targets.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive
- Documented customer correspondence to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers with making payments to bring accounts current.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
10/2018 to 11/2020 Call Center Agent Doylestown Hospital | Doylestown, PA,
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound customer calls.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed customer account information to determine current issues and potential solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system.
- Resolved inquiries to consistently meet performance benchmarks.
- Consulted with customers regarding needs and addressed concerns.
10/2017 to 08/2018 CUSTOMER SERVATIVE/Data Entry Clerk Truist Financial Corporation | Hilton Head Island, SC,
- Answered high-volume, inbound calls.
- Gathered information from clients to determine purpose of call.
- Made referrals to outside goods and services, as applicable.
- Resolved client issues, complaints, or concerns.
- Reviewed and updated account information in company computer system.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
01/2017 to 10/2017 Home Health Aide Spring Independent School District | City, STATE,
- Assisted clients with maintaining physical and occupational therapy goals.
- Assisted clients with bathing, dressing and incontinence care.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Documented client progress in charts and logbooks.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Documented care provided and submitted notes to supervisor.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
09/2010 to 09/2016 PPCD Teacher Solomon Edwards | City, STATE,
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
- Developed individual educational plans designed to promote educational, physical and social development.
- Delivered specialized classroom instruction to students with developmental disorders.
- Fostered positive and trusting relationships with students to increase engagement.
- Enhanced lessons using Smart Board technology and computers.
- Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
- Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
- Wrote and presented documents for Individual Education Plan conferences.
- Promoted language development skills through reading and storytelling.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Encouraged student empathy of others to build confidence and improve self-image.
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Established and communicated clear objectives for lessons, units and projects to students and parents.
- Implemented specialized tests to evaluate literacy performance.
- Collaborated with conventional education instructors across multiple departments to optimize student learning.
- Transitioned students across grade levels through careful planning and preparation.
- Administered minor first aid to injured students and notified school nurse to render additional aid.
- Eliminated learning gaps and instructed students by using teaching aids and motivational strategies.
- Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness.
- Observed and evaluated student performance, behavior, social development and physical health.
- Communicated nonverbally with children to offer safe spaces and growth for non-verbal communication styles.
- Modeled rule-following and kind behavior, employing behavior modification or positive reinforcement.
- Taught basic academic lessons related to color, shape and number and letter recognition.
- Empowered students with lessons on setting realistic goals and advocating for needs.
- Developed and implemented strategies to accommodate specific disabilities and neurodivergent needs.
- Presented information in audio-visual and interactive formats using computers, televisions, audio-visual aids and other technologies.
Education and Training
Expected in 08/2010 Teacher Certification | Special Education EC-12/Generalist EC-4 Region 4 ESC, Houston, TX
Expected in 06/2008 Bachelor of Science | SOCIOLOGY HUSTON-TILLOTSON UNIVERSITY, AUSTIN, TEXAS Page
2
Coursework in Austin ISD with emotionally disturbed students; Assisted in alternative education program for students not suitable for standard education settings.
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Resume Overview
School Attended
- Region 4 ESC
- HUSTON-TILLOTSON UNIVERSITY
Job Titles Held:
- Remote Project Associate
- Call Center Agent
- CUSTOMER SERVATIVE/Data Entry Clerk
- Home Health Aide
- PPCD Teacher
Degrees
- Teacher Certification
- Bachelor of Science
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