call center agent resume example with 9+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Seeking fully-remote, customer support role. Immediately available.
Skills
|
|
Experience
11/2020 to 07/2022 Remote Project Associate Store Here | Peachtree City, GA,
- Coordinated with Project Manager to understand project needs and provide needed support to meet targets.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive
- Documented customer correspondence to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers with making payments to bring accounts current.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
10/2018 to 11/2020 Call Center Agent Doylestown Hospital | Doylestown, PA,
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound customer calls.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed customer account information to determine current issues and potential solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system.
- Resolved inquiries to consistently meet performance benchmarks.
- Consulted with customers regarding needs and addressed concerns.
10/2017 to 08/2018 CUSTOMER SERVATIVE/Data Entry Clerk Truist Financial Corporation | Hilton Head Island, SC,
- Answered high-volume, inbound calls.
- Gathered information from clients to determine purpose of call.
- Made referrals to outside goods and services, as applicable.
- Resolved client issues, complaints, or concerns.
- Reviewed and updated account information in company computer system.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
01/2017 to 10/2017 Home Health Aide Spring Independent School District | City, STATE,
- Assisted clients with maintaining physical and occupational therapy goals.
- Assisted clients with bathing, dressing and incontinence care.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Documented client progress in charts and logbooks.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Documented care provided and submitted notes to supervisor.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
09/2010 to 09/2016 PPCD Teacher Solomon Edwards | City, STATE,
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
- Developed individual educational plans designed to promote educational, physical and social development.
- Delivered specialized classroom instruction to students with developmental disorders.
- Fostered positive and trusting relationships with students to increase engagement.
- Enhanced lessons using Smart Board technology and computers.
- Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
- Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
- Wrote and presented documents for Individual Education Plan conferences.
- Promoted language development skills through reading and storytelling.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Encouraged student empathy of others to build confidence and improve self-image.
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Established and communicated clear objectives for lessons, units and projects to students and parents.
- Implemented specialized tests to evaluate literacy performance.
- Collaborated with conventional education instructors across multiple departments to optimize student learning.
- Transitioned students across grade levels through careful planning and preparation.
- Administered minor first aid to injured students and notified school nurse to render additional aid.
- Eliminated learning gaps and instructed students by using teaching aids and motivational strategies.
- Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness.
- Observed and evaluated student performance, behavior, social development and physical health.
- Communicated nonverbally with children to offer safe spaces and growth for non-verbal communication styles.
- Modeled rule-following and kind behavior, employing behavior modification or positive reinforcement.
- Taught basic academic lessons related to color, shape and number and letter recognition.
- Empowered students with lessons on setting realistic goals and advocating for needs.
- Developed and implemented strategies to accommodate specific disabilities and neurodivergent needs.
- Presented information in audio-visual and interactive formats using computers, televisions, audio-visual aids and other technologies.
Education and Training
Expected in 08/2010 Teacher Certification | Special Education EC-12/Generalist EC-4 Region 4 ESC, Houston, TX
Expected in 06/2008 Bachelor of Science | SOCIOLOGY HUSTON-TILLOTSON UNIVERSITY, AUSTIN, TEXAS Page
2
Coursework in Austin ISD with emotionally disturbed students; Assisted in alternative education program for students not suitable for standard education settings.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Region 4 ESC
- HUSTON-TILLOTSON UNIVERSITY
Job Titles Held:
- Remote Project Associate
- Call Center Agent
- CUSTOMER SERVATIVE/Data Entry Clerk
- Home Health Aide
- PPCD Teacher
Degrees
- Teacher Certification
- Bachelor of Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()