Reliable and professional customer service representative. Successful in applying strong communication and problem resolution skills to each customer. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
*Current
Current Member of the Phi Theta Kappa National Honor Society
Dean's List
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Responsible for maintaining all incoming calls from the TV Network and assisting partners with questions, orders, donations and other needs.
Responsible for monitoring and distributing all incoming calls that the company receives, as well as providing exceptional service and assistance.
· Supervised and the main point of contact for phlebotomy services:
o scheduled and recorded appointment dates
o Sent out draw kits
o Followed up with patients and/or phlebotomists
· Assisted the clinical and laboratory team in providing ETAs, lab updates and other communications to physicians and/or patients
· Partnered with the billing department in providing company CPT Codes, institutional and cash pricing and out-of-pocket costs
· Proactively managed client correspondence and recorded all tracking and communications.
· Followed up, daily with physician offices to assist with problematic/ delayed orders
· Resolved all issues efficiently and enhanced customer satisfaction
· Faxed, mailed and emailed patient reports to HIPPA authorized personnel
· Set up both new physicians into existing accounts, as well as new organizations into the system
· Filtered and forwarded calls to the correct department/ personnel
Collaborated with the Sales and Accounting Department in managing current member's accounts.
Worked as a team lead and assisted with management in generating sales through customer service.
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