Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Reliable and professional customer service representative. Successful in applying strong communication and problem resolution skills to each customer. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Business Associates Degree: Business And Marketing, Expected in 2016
Saddleback College - Mission Viejo, CA


Business Associates Degree: Business And Marketing, Expected in 2015
Fashion Institute of Technology - New York, NY

Current Member of the Phi Theta Kappa National Honor Society

Dean's List

High School Diploma: , Expected in 06/2014
Aliso Niguel High School - Aliso Viejo, CA
  • Office management competent using software, including: Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
  • Recognized for working long hour.
  • Action-oriented, focused on solving immediate problems.
  • Demonstrated skills in writing and presenting.
  • Meet or exceed all performance goals on or before due date.
  • Conjunction with organizational skills to perform daily duties.
  • Detail-minded with a good eye for balance and organization.
  • Commitment to customers, professionalism, and follow-up
  • Resourceful, energetic, competent, multi-task and results-oriented.
  • Work well as a team player or independently.
  • Use clear, concise communication skills in problems.
  • Etiquette phone skills
Work History
Call Center Agent, 07/2020 to Current
Ten GroupSan Francisco, CA,

Responsible for maintaining all incoming calls from the TV Network and assisting partners with questions, orders, donations and other needs.

  • Set up partners into the system and secularly get their information
  • Process donations , monthly offerings and pledges
  • Educated customers on product and service details and information.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversation.
  • Input products orders into the system and ship them out
  • Reconcile monthly products and donations
  • Train new employees on phone etiquette and knowledge on products, service details and other information
  • Submit and pray for partner's prayer requests
  • Listen and resolve complains and/or issues
Customer Support Representative, 04/2018 to 09/2019
DrizlyBoston, MA,

Responsible for monitoring and distributing all incoming calls that the company receives, as well as providing exceptional service and assistance.

· Supervised and the main point of contact for phlebotomy services:

o scheduled and recorded appointment dates

o Sent out draw kits

o Followed up with patients and/or phlebotomists

· Assisted the clinical and laboratory team in providing ETAs, lab updates and other communications to physicians and/or patients

· Partnered with the billing department in providing company CPT Codes, institutional and cash pricing and out-of-pocket costs

· Proactively managed client correspondence and recorded all tracking and communications.

· Followed up, daily with physician offices to assist with problematic/ delayed orders

· Resolved all issues efficiently and enhanced customer satisfaction

· Faxed, mailed and emailed patient reports to HIPPA authorized personnel

· Set up both new physicians into existing accounts, as well as new organizations into the system

· Filtered and forwarded calls to the correct department/ personnel

Membership Account Representative/Sales Administrator, 01/2016 to 04/2018
Qvc, Inc.Fort Myers, FL,

Collaborated with the Sales and Accounting Department in managing current member's accounts.

  • Responsible for setting up billing on member's account.
  • Arranged downgrades, upgrades, freezes, cancellations, prorates, retro- downgrades, retro-freezes, credit, and refunds.
  • Updated credit card/payment information and ran payments. Sent monthly statements.
  • Looked to assist and resolve any comments or complaints from members. Deal tactfully and effectively with difficult customers.
  • Responsible for logging monthly cancellations and rescinds in Excel. Order monthly promotional gifts and office supplies.
  • Assisted and prepared Sales Team for events. Managed and kept track of budget for donations.
  • Requested marketing supplies
Stylist , 02/2015 to 01/2016
Express Inc.City, STATE,

Worked as a team lead and assisted with management in generating sales through customer service.

  • Responsible for up-selling and hitting sales goals.
  • Specialized in customer service; having one on one connection with customer.
  • Spearheaded and supervised sales associates and cashiers.
  • Memorized all products on sales floor and had product knowledge of each item.
  • Boosted credit card sales and reward points. Developed ideas for improving sales.
  • Acted as a role model and mentor for new trainees engaged in on-the-job training.
  • Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.

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Resume Overview

School Attended

  • Saddleback College
  • Fashion Institute of Technology
  • Aliso Niguel High School

Job Titles Held:

  • Call Center Agent
  • Customer Support Representative
  • Membership Account Representative/Sales Administrator
  • Stylist


  • Business Associates Degree
  • Business Associates Degree
  • High School Diploma

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