Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Reliable and professional customer service representative. Successful in applying strong communication and problem resolution skills to each customer. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Education
Business Associates Degree: Business And Marketing, Expected in 2016
Saddleback College - Mission Viejo, CA
GPA:

*Current

Business Associates Degree: Business And Marketing, Expected in 2015
Fashion Institute of Technology - New York, NY
GPA:

Current Member of the Phi Theta Kappa National Honor Society

Dean's List

High School Diploma: , Expected in 06/2014
Aliso Niguel High School - Aliso Viejo, CA
GPA:
Skills
  • Office management competent using software, including: Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
  • Recognized for working long hour.
  • Action-oriented, focused on solving immediate problems.
  • Demonstrated skills in writing and presenting.
  • Meet or exceed all performance goals on or before due date.
  • Conjunction with organizational skills to perform daily duties.
  • Detail-minded with a good eye for balance and organization.
  • Commitment to customers, professionalism, and follow-up
  • Resourceful, energetic, competent, multi-task and results-oriented.
  • Work well as a team player or independently.
  • Use clear, concise communication skills in problems.
  • Etiquette phone skills
Work History
Call Center Agent, 07/2020 to Current
Ten GroupSan Francisco, CA,

Responsible for maintaining all incoming calls from the TV Network and assisting partners with questions, orders, donations and other needs.

  • Set up partners into the system and secularly get their information
  • Process donations , monthly offerings and pledges
  • Educated customers on product and service details and information.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversation.
  • Input products orders into the system and ship them out
  • Reconcile monthly products and donations
  • Train new employees on phone etiquette and knowledge on products, service details and other information
  • Submit and pray for partner's prayer requests
  • Listen and resolve complains and/or issues
Customer Support Representative, 04/2018 to 09/2019
DrizlyBoston, MA,

Responsible for monitoring and distributing all incoming calls that the company receives, as well as providing exceptional service and assistance.

· Supervised and the main point of contact for phlebotomy services:

o scheduled and recorded appointment dates

o Sent out draw kits

o Followed up with patients and/or phlebotomists

· Assisted the clinical and laboratory team in providing ETAs, lab updates and other communications to physicians and/or patients

· Partnered with the billing department in providing company CPT Codes, institutional and cash pricing and out-of-pocket costs

· Proactively managed client correspondence and recorded all tracking and communications.

· Followed up, daily with physician offices to assist with problematic/ delayed orders

· Resolved all issues efficiently and enhanced customer satisfaction

· Faxed, mailed and emailed patient reports to HIPPA authorized personnel

· Set up both new physicians into existing accounts, as well as new organizations into the system

· Filtered and forwarded calls to the correct department/ personnel

Membership Account Representative/Sales Administrator, 01/2016 to 04/2018
Qvc, Inc.Fort Myers, FL,

Collaborated with the Sales and Accounting Department in managing current member's accounts.

  • Responsible for setting up billing on member's account.
  • Arranged downgrades, upgrades, freezes, cancellations, prorates, retro- downgrades, retro-freezes, credit, and refunds.
  • Updated credit card/payment information and ran payments. Sent monthly statements.
  • Looked to assist and resolve any comments or complaints from members. Deal tactfully and effectively with difficult customers.
  • Responsible for logging monthly cancellations and rescinds in Excel. Order monthly promotional gifts and office supplies.
  • Assisted and prepared Sales Team for events. Managed and kept track of budget for donations.
  • Requested marketing supplies
Stylist , 02/2015 to 01/2016
Express Inc.City, STATE,

Worked as a team lead and assisted with management in generating sales through customer service.

  • Responsible for up-selling and hitting sales goals.
  • Specialized in customer service; having one on one connection with customer.
  • Spearheaded and supervised sales associates and cashiers.
  • Memorized all products on sales floor and had product knowledge of each item.
  • Boosted credit card sales and reward points. Developed ideas for improving sales.
  • Acted as a role model and mentor for new trainees engaged in on-the-job training.
  • Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.

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Resume Overview

School Attended

  • Saddleback College
  • Fashion Institute of Technology
  • Aliso Niguel High School

Job Titles Held:

  • Call Center Agent
  • Customer Support Representative
  • Membership Account Representative/Sales Administrator
  • Stylist

Degrees

  • Business Associates Degree
  • Business Associates Degree
  • High School Diploma

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