(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Providing help and advice to customers using organization's products or services Communicating courteously with customers by telephone and face to face Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants Handling customer complaints or any major incidents, such as a security issues Issuing refunds or compensation to customers Keeping accurate records of discussions or correspondence with customers Analyzing statistics or other data to determine the level of customer service your organization is providing Being involved in staff recruitment and appraisals Leading or supervising a team of customer service staff

  • Andrew strouds
  • Assist guest in any way needed,money accountability,Microsoft word,power point,
  • Make reservations for guests
  • Working at Glenn sanders I help the guests check in with ease and check out ,book reservations,stock and clean ,make slides for the next days events ,answer any questions regarding events or booking events ,data entry and help. Guest with whatever they need .
  • Book
  • Cash register
  • Cashier
  • Cash registers
  • Interpersonal communication
  • Customer service
  • Data entry
  • Money
  • Power point
  • Microsoft word
  • Next
  • Organizational skills
  • Problem analysis
  • Problem solving
  • Supervisor
  • Team work
  • Verbal communication skills
  • Excellent written
Education and Training
Schenectady High School , Expected in 2003 : - GPA :
Mildred Elley Albany, NY Expected in Medical Assistant : - GPA :
  • Completed coursework in Anatomy & Psycology 1 &2
  • English comp and Medical Termonology
Ten Group - Call Center Agent
Las Vegas, NV, 09/2017 - 08/2020
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Prepared, completed and processed customer account forms and database changes.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Took over [Number] inbound calls per day attentively listening to customers' questions and concerns and increasing customer base [Number]%.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Ran daily inventory replenishments, stock alignment and cycle counts with [Software] and [Software].
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
Masonite International Corporation - Customer Service Representative
Mechanicsburg, PA, 02/2015 - 08/2016
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Addressed customer service inquiries quickly and accurately.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Contributed to [Number]% sales by improving lead-generation and sales-tracking methods.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Cavender's - Head Cashier
Marietta, GA, 02/2014 - 05/2015
  • Supervisor; Rob Sergusta XXX-954-2400 Monitor the work of cashiers on a daily basis Create and distribute cashier schedules and till allocation Ensure that workload is equally divided between cash registers Supervise the activities of checkout stations on a constant basis Evaluate performance of cashiers and provide managers with information on appraisals Ensure that each customer's transactions are processed accurately and in a time efficient manner Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately Identify and address any accounts related problems on an immediate basis Resolve employee conflicts and ensure that any customer complaints are handled immediately Identify and correct cash register errors and take measures to ensure that further errors do not happen.
Goodwill Of Southern Nevada - Customer Service Manager
Las Vegas, NV, 12/2002 - 04/2010
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Worked with [Job title] to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Supervised and coached [Number] sales managers and [Number] sales representatives while developing training strategies to boost profitability.
  • Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Activities and Honors

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School Attended

  • Schenectady High School
  • Mildred Elley

Job Titles Held:

  • Call Center Agent
  • Customer Service Representative
  • Head Cashier
  • Customer Service Manager


  • Medical Assistant

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