Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Providing help and advice to customers using organization's products or services Communicating courteously with customers by telephone and face to face Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants Handling customer complaints or any major incidents, such as a security issues Issuing refunds or compensation to customers Keeping accurate records of discussions or correspondence with customers Analyzing statistics or other data to determine the level of customer service your organization is providing Being involved in staff recruitment and appraisals Leading or supervising a team of customer service staff
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