LiveCareer-Resume

call center agent resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hi, My name is Jessica Claire, after being diagnosed with an auto-immune bone disease, my Dr's informed me that I would no longer be able to do my careers as the physical aspects would render me crippled if I continue to do Stage tech and painting. So I have been trying to find "what's next" ever since. That was a major reason I got into crypto about a year ago and have been learning an incredible amount and am absolutely enthusiastic that what Crypto is doing for all of us and Celsius is doing is exactly what I have been looking for as far as the corporate model and your mission of "unbank yourself". Originally I was trying to find a way to get myelf out of debt and a longer range goal of bringing my business plan into reality. However in the meantime I still have to pay my bills. What has been missing however is a decent wage that can even do that. I can honestly say that although I have learned a tremendous amount regarding Fed regulations, and many aspects of the financial sector, being employed by a major U.S. bank for this past year I can tell you it is the worst working environment for the worst pay and no benefits I think I have ever had.

Although most of my experience has been doing work that is not related to finance and crypto, I can pull from my experience of hiring , training and employing people, working with clients, being able to sell something that does not even exist yet (mural, design etc) and bring it into reality. I believe I am a perfect fit for the growing crypto/DeFi environment. I am a highly intelligent person, I learn incredibly fast who is always positive, great at teaching others, able to manage people well and able to resolve issues most people would throw their hands up and walk away from. I have no programming experience however I am willing and want to learn everything I can while either just answering the phone, or helping with project development I will be absolutely priceless to helping Celsius become the #1 platform for Crypto. Until recently I was unable to relocate, however I am now able to do so if needed. I currently live in Reno, Nv. and I understand you have a location in Vegas now. I am looking forward to hearing from you ASAP so I can get to work helping whether on the phone, helping with legislation, training other phone employees. I want in.

I am very much looking forward to have an interview and see what area I will be able to help Celsius become the future of finance in the U.S. and world!

Jessica Claire

(818)605-5672

resumesample@example.com

Skills
  • System documentation
  • Call center operations
  • Quality assurance optimization
  • Customer communications
  • Interpersonal skills
  • Resolving issues
  • Professional telephone voice
  • Data gathering
  • Training and development
  • Analytical abilities
  • Quality control
Education and Training
Half Moon Bay High School Half Moon Bay, CA Expected in 06/1989 GED : - GPA :
Experience
Tkc Holdings - Call Center Agent
Cleveland, OH, 11/2020 - Current
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Shakopee Mdewakanton Sioux Community - Stage Technician
Shakopee, MN, 10/2013 - 08/2019
  • Prepared sets with lighting and other equipment to meet production specifications.
  • Transported and installed equipment for weddings, concerts and other live events.
  • Checked completed work for quality and accuracy.
  • Collaborated with production staff to deliver exceptional performances.
  • Controlled lights, sound and A/V equipment during live productions.
  • Placed microphones in specific locations to maximize audio quality.
  • Used appropriate tools and materials in alignment with safety protocols and industry best practices.
Self-employeed - Faux Finisher/House Painter
City, STATE, 05/2012 - 08/2019
  • Received work orders from supervisors and clients to determine scope of work, materials needed and other job requirements.
  • Calculated cost and quantities of required materials based on surface measurements or work orders.
  • Collaborated closely with General Contractors and clients on projects to stay on task.
  • Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
  • Collaborated closely with Designers and clients on projects to stay on task.
  • Sprayed and brushed custom artwork on interior and exterior walls and ceilings using stencils or by following sketches.
  • Executed advanced finishing techniques to achieve customized appearance of finished surfaces.
  • Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
Guerin Design And Development - Faux Finisher/House Painter
City, STATE, 06/2012 - 08/2016
  • Received work orders from supervisors and clients to determine scope of work, materials needed and other job requirements.
  • Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
  • Worked with 4-8 other team members to meet strict project completion deadlines.
  • Sprayed and brushed custom artwork on interior and exterior walls and ceilings using stencils or by following sketches.
  • Executed advanced finishing techniques to achieve customized appearance of finished surfaces.

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Resume Overview

School Attended

  • Half Moon Bay High School

Job Titles Held:

  • Call Center Agent
  • Stage Technician
  • Faux Finisher/House Painter
  • Faux Finisher/House Painter

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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