call center agent resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail-oriented Customer Service Agent with over 1 year of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service and concise communication. Productive Call Center Representative with 1 year of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

  • Customer communications
  • Call center operations
  • System documentation
  • Quality assurance optimization
  • Training experience
  • Performance monitoring
  • Resolving issues
  • Professional telephone voice
  • Account maintenance
  • Payment processing
  • Account updating
  • Training and development
  • Call control skills
06/2020 to Current Call Center Agent Doordash | Decatur, GA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Improved call management database by frequently changing and updating customer contact information.
  • Consulted with customers regarding needs and addressed concerns.
  • Completed high volume of outbound calls per day with above-average conversion rate.
  • Took large quantity calls per day, attentively listening to customers' questions and concerns and increasing customer base.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Promoted product offerings to drive growth and exceed benchmarks.
09/2017 to Current Cashier Redner's Markets Inc. | Collegeville, PA,
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Received payments for products and issued receipts.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Increased sales by suggesting specific complementary items to customers.
  • Worked closely with front-end staff to assist customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Resolved customer complaints and escalated worsening concerns for remediation.
12/2019 to 07/2020 Assistant Manager Michael Kors | Skokie, IL,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Planned and prepared workflow schedules, delegating tasks for the members on the team.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed inventory audits to identify losses and project demand.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Supported sales management initiatives to optimize business development.
  • Trained team of 11 to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Education and Training
Expected in 05/2018 to to High School Diploma | North Callaway High School, Kingdom City, MO GPA:

After only being an Assistant Manager with Fastlane for 3 Months, I was asked for an interview for A Store Manager Position. I work very hard to provide the best service to anyone that I am doing work for.

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Resume Overview

School Attended

  • North Callaway High School

Job Titles Held:

  • Call Center Agent
  • Cashier
  • Assistant Manager


  • High School Diploma

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