call center agent resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly enthusiastic customer service professional with 4 years client interface experience. Able to negotiate and problem solve quickly, accurately, and efficiently.
Diverse background includes sales, customer service and supervision. Committed to quality and excellence.
Dedicated Customer Service Representative motivated to maintain customer satisfaction
and contribute to company success.
Skills
Energetic work attitude
Courteous demeanor
Adaptive team player
Strong organizational skills
Active listening skills
Opening/closing procedures
Sharp problem solver
Markdown/promotional procedures
Microsoft Office
Excellente Costumer Service
Strong communicatorÂ
Experience
03/2017 to 05/2017Call Center AgentDoordash | San Carlos, CA,
Properly directed inbound calls in phone queues to improve call flow.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Resolved service, pricing and technical problems for costumers by asking clear and specific questions.
Improved call center functionality and service capacity by resolving costumer complains efficiently and quickly.
01/2016 to 03/2017Housekeeper SupervisorMhc Equity Lifestyle Properties | Riverview, FL,
Recruited and trained a new members of the guest service team.
Accepted accountability for all assigned building keys, master keys and access cards.
Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Created and updated department work instructions and reports on a regular basic.
Assigned appropriate manufacturing supervisor, assembler and operator duties.
08/2015 to 11/2015Sales PersonPetco | Spanish Fork, UT,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Responded to costumer questions and requests in a prompt and efficient manner.
Organized weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
Analyzed performance of all marketing programs to identify the best opportunities for
optimization.
Managed new product and content releases.
Worked as a team member performing cashier duties, product assistance and cleaning.
11/2016 to 01/2017Sales RepresentativeWestlake Chemical | Hazlehurst, MS,
Served as the company's only bilingual Spanish/English customer service representative.
Planned and executed events.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Quoted prices, credit terms and other bid specifications.
Generated leads for new sales through telephone and email contact with customers.
Negotiated prices, terms of sales and service agreements.
03/2007 to 10/2012SecretaryTrinity Health Systems Inc | Kenmare, ND,
Developed highly empathetic client relationships and earned reputation.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Responded to customer inquiries in a friendly and professional manner.
Recommended and helped customers select merchandise based on their needs.
Informed customers about sales and promotions in a friendly and engaging manner.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
06/2006 to 01/2007Customer Service H&R Block, Inc. | Leland, NC,
Created new processes and systems for increasing customer service satisfaction.
Managed wide variety of costumer service and administrative tasks to resolve costumer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent costumer service.
Set up and explained new membership contracts.
Academic Background
Expected in 2000 to to High School Diploma | Microbiologist Catolic University, Manizales, GPA:
Emphasis on the study of microbial diseases.
Expected in to to | Translator Boston Voluntary Clases, Boston, MAGPA:
Doctors offices.
Emphasis in ESOL.
Medical appointments.Â
Expected in 1993 to to | Typist Jose Maria Cabal, Buga, GPA:
 Work in the Notary Public.
Training new students.
Expected in to to | Language StudyColombo Americano, Cali, GPA:
Technical and basic knowledge of the English language.
Abilities
Understand the basic form of the Portuguese language.
Knowledge about beauty business.
Manager assistant in restaurants.
Activities and Honors
Voluntary Cruz Roja Colombiana.
Health brigades in different cities of the country.
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