LiveCareer-Resume

call center agent resume example with 3 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Data Entry
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Payment Processing
  • Quality Control
  • Account Updating
  • System Documentation
  • Understanding Customer Needs
Experience
03/2022 to 06/2022 Call Center Agent Woodforest Bank | Canton, TX,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Fielded client queries related to services and products for [Number] customers daily.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Corrected issues by giving agents targeted and highly constructive feedback.
  • Processed customer account changes with proprietary software.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Assisted [Number]+ callers per week in fast-paced environment.
06/2021 to 01/2022 Environmental Services Housekeeper Sutter Health | Lafayette, CA,
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Monitored supply levels of cleaning supplies and placed orders when necessary.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Communicated with maintenance team on damages to repair.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Swept and damp-mopped private stairways and hallways.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
06/2018 to 08/2020 Patient Care Assistant Uc Health | Arvada, CO,
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Used hospital-approved devices and techniques to transport and lift patients.
  • Optimized patient satisfaction, assisting senior leadership with medical procedures while explaining exams and processes.
  • Used play, conversation, art and other forms of self-expression to prepare patients for everything from routine tests to complicated surgeries.
  • Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
  • Responded to bell or light signal calls to assist patients with needs.
  • Collected and labeled specimens to prepare for delivery to laboratory.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Used mobility devices to transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
Education and Training
Expected in 08/2008 to to GED | EKU Adult Education , Lancaster, KY, GPA:

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Resume Overview

School Attended

  • EKU Adult Education

Job Titles Held:

  • Call Center Agent
  • Environmental Services Housekeeper
  • Patient Care Assistant

Degrees

  • GED

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