Call Center Agent resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Call Agent excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Call Agent driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic Call Agent with extensive background in conflict resolution and customer care. Desires a Call Agent role. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
Exceptional communication skills
MS Windows proficient
Quick learner
Strategic sales knowledge
Credit card processing
Multi-line phone talent
Mediation capability
Work History
Call Center Agent, 04/2014 to Current Everise – Tampa, FL,
Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Implemented marketing strategies which resulted in 90% growth of customer base.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Server, 10/2013 to 04/2014 Riddle Village – Upper Providence, PA,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Assisted customers with food selection, inquiries and order customization requests.
Waitress, 05/2010 to 06/2013 Marriott International – Newark, NJ,
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Precisely described menu items and special offerings and appropriately identified wine pairings.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Verified cash drawer against the day's receipts.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Resolved guest complaints quickly and efficiently.
Received frequent customer compliments for going above and beyond normal duties.
Assertively upsold alcoholic beverages, appetizers and desserts.
Delivered quality service by providing a warm and welcoming environment.
Assisted co-workers whenever possible.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Effectively listened to, understood and clarified guest concerns and issues.
Maintained complete knowledge of restaurant menu, including daily specials.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Education
High School Diploma: , Expected in 2009 Mcnair High School - Atlanta, GA GPA:
Bachelor of Science: education, Expected in Current BETHUNE COOKMAN UNIVERSITY - Daytona Beach, FL GPA:
2.7 GPA
Completed Advanced Customer Service training
Skills
Billing, cable, Call Center, Customer Service, Edit, financial, policies, quality, rapport, recording, safety, staffing, tables, telephones, phone, type
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