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Call Center Agent Resume Example

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CALL CENTER AGENT
Professional Summary

Proficient server, store manager, and call center representative with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Empathetic employee with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Polite and professional employee successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Skills
  • Call center operations
  • Documentation and reporting
  • CallSelect communication systems
  • Telemarketing expertise
  • Problem-solving skills
  • Answering questions
  • Data entry
  • Customer and client relations
  • Sorting and labeling
  • Security awareness
  • Shorthand writing
  • High-volume dining
  • Tableside service
  • Food sales and promotion
  • Daily specials memorization
  • Point of sale knowledge
  • Dining area cleanliness
  • To-go order preparation
  • Food and beverage pairings
  • Cash handling expert
  • Menu memorization
  • Wine service
  • Hospitality service expertise
  • Order accuracy
  • Guest seating arrangements
  • Food running
  • Food station setup
  • Communication skills
  • Table setting knowledge
  • Food preparation and safety
  • Staff supervision
  • Training
  • Relationship building and management
  • Oral and written communication
  • Stock management
  • Vendor management
Work History
Call Center Agent, 09/2019 to 01/2020
Radial – Brunswick, GA
  • Educated customers on product and service details and information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Promoted available products and services to customers during service, account management and order calls.
  • Responded to customer requests for products, services and company information.
Server, 05/2019 to 12/2019
Millhouse Steakhouse – Brunswick, GA
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Checked identification to enforce age requirement for alcoholic beverages.
Server, 01/2019 to 08/2019
Mccormicks – Brunswick, GA
  • Cleaned dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
Assistant Manager, 06/2018 to 12/2018
Dollar General – Brunswick, GA
  • Monitored employee performance.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma: 05/2014
Ware County High School - Waycross, GA
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Resume Overview

Companies Worked For:

  • Radial
  • Millhouse Steakhouse
  • Mccormicks
  • Dollar General

School Attended

  • Ware County High School

Job Titles Held:

  • Call Center Agent
  • Server
  • Assistant Manager

Degrees

  • High School Diploma : 05/2014

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