LiveCareer-Resume

call center agent resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Product restocking Storage management Truck unloading Customer assistance Workstation cleaning Prepare orders

Enthusiastic Welder committed to exceeding project expectations. Expert in preparing surfaces for welding by removing unwanted materials or grime and setting up proper equipment. Trained in operation and maintenance of related tools.

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Skills
  • Pipe welding
  • Stick Welding
  • Basic welding skills
  • Scanner operations
  • Loss prevention
  • Cash drawer balancing
  • Cash counting machine operations
  • Payment processing
  • Merchandise restocking
  • ID verification
  • Customer assistance
  • Credit and cash transaction
  • Customer communications
  • System documentation
  • Resolving issues
  • Account updating
  • Quality control
  • Data entry
  • Performance monitoring
  • Product Knowledge
  • Money Management
  • Customer Service
  • Sales and Promotions
  • Effective customer upselling
  • Cash management
  • Returns and exchanges
  • Cash register operation
  • Inbound and Outbound Calling
  • Customer Support
  • Quality Assurance
  • Problem Resolution
  • Software troubleshooting
  • Verbal Communication
  • High-energy attitude
  • Call Center Operations
  • Data gathering
  • Account maintenance
Experience
04/2021 to Current
Call Center Agent Evine Coon Rapids, MN,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Identified, corrected and reported data entry errors.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Edited documents for grammar, clarity, content and formatting.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
08/2020 to 06/2021
Welder Cemex Usa Lakeland, FL,
  • Welded galvanized, stainless steel and aluminum metals to fabricate products, structures and metal equipment.
  • Cleaned and prepared surfaces for welding to achieve durable and smooth bonds.
  • Maintained inventory and controlled use of various welding consumables and kept inventory stocked for upcoming welding work.
  • Operated machinery and equipment to manually and automatically apply welds.
  • Reviewed contractor standards, specifications, and other documentation to determine welding requirements and plan work.
  • Laid out, positioned, aligned, and secured parts and assemblies using straightedges, combination squares, calipers, and rulers.
  • Handled layout, fit-up, and tacking on multiple product lines.
  • Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
07/2019 to 08/2020
Call Center Sales Representative Dialamerica Middleburg Heights, OH,
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Contacted new and existing customers to outline benefits of products.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Tracked programs and provided services to improve consumer retention.
  • Completed paperwork within established guidelines to document consumer requests.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Followed up on sales leads through outbound calling.
  • Maintained tact and decorum with agitated or dissatisfied customers.
  • Assessed sales statistics to improve strategy and meet quotas.
  • Documented sales call data in company software.
02/2018 to 07/2019
Cashier Pepsico Concord, CA,
  • Replenished shelves with new items and restocks to keep displays full for customers.
  • Cleaned and organized workstations regularly to avoid misplacing product or causing unnecessary delays.
  • Completed routine cycle counts as part of comprehensive inventory management strategy.
  • Removed new product from trucks, opened containers, and routed products directly to sales floor or to storage locations.
  • Loaded and unloaded heavy items for team members and customers, including using pallet jacks regularly.
  • Directed extraneous inventory to storage areas for later use.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Received payments for products and issued receipts.
Education and Training
Expected in 05/2020 to to
High School Diploma:
Brandon High School - Brandon, FL
GPA:

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Resume Overview

School Attended

  • Brandon High School

Job Titles Held:

  • Call Center Agent
  • Welder
  • Call Center Sales Representative
  • Cashier

Degrees

  • High School Diploma

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