Call Center Agent Resume Example Halo Branded Solutions

CALL CENTER AGENT

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Skills

Documentation and reporting
Customer support

Problem-solving skills
Typing [24-40] wpm

Work History

Call Center Agent09/2020 to 12/2021
Halo Branded Solutions – Nashville , TN

Handled [Number] inbound calls per shift to provide callers with product and service information and generate quotes.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.

Housekeeper06/2020 to 09/2021
Pigeon Forge Care – Pigeon Forge , TN

Engaged with guests on room requirements and amenities to promote overall satisfaction.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
Verified cleanliness and organization of storage areas and carts.
Kept building entryway glass clean and polished for professional presentation.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Returned emptied garbage receptacles to proper locations.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Disposed of trash and recyclables each day to avoid waste buildup.
Attended to locker area by laundering dirty towels and clearing away stray slippers.
Dusted picture frames and wall hangings with cloth.
Operated power equipment tools such as backpack vacuums for up to [Number] hours per shift.
Adhered to professional house cleaning checklist.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Restocked room supplies such as facial tissues for personal touch with every job.
Removed waste paper and other trash from premises to designated area.
Changed bed linens and collected soiled linens for cleaning.
Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
Polished glass surfaces and windows.

Call Center Agent01/2021 to 02/2021
Halo Branded Solutions – New York , NY

Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Conducted [Number] outbound phone calls daily to reach potential clients and market [Type] products and services.
Overcame objections using friendly, persuasive strategies.
Escalated concerns or problem calls to management staff.
Answered questions with knowledgeable responses.
Provided information about available products and services including membership details and purchase advantages.
Recorded contact information of customers and potential customers.

Co Owner/Laborer06/1991 to 07/2008
B-N-B Polishing – City , STATE

Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
Applied wax to vehicle exteriors and buffed to brilliant shine.
Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Shined vehicle windows and windshields to remove water spots.
Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.
Reported any customer-oriented issues immediately to [Job Title] for swift assistance and resolution.
Used steam cleaning equipment to remove dirt from engine and engine compartment.
Identified safety issues and addressed with shift supervisor.
Provided mobile detailing services to clients at places of employment.
Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Vacuumed interiors of vehicles to remove dirt and debris.
Polished out the Aluminum with high speed grinders

Education

GED05/2007Windom School District- City

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Call Center Agent Resume Example

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