Call Center Agent Resume Examples
Need help writing your resume? We’re here to help with our collection of Call Center Agent resume examples you can easily edit for your job search.
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TABLE OF CONTENTS
Call Center Agent resume
summary examples
To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.
The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.
Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.
If you have plenty of work experience in your desired field, choose the professional summary approach.
If this is your first time applying for a Call Center Agent position, use the objective statement, which allows you to share your skills as they relate to your career goals.
You can compare these two approaches in the examples below to determine which is better for your situation.
Good example:
“I am an experienced Call Center Agent with a proven track record of success in providing excellent customer service and resolving customer inquiries in a timely manner. I have a deep understanding of customer service processes and a passion for providing the highest quality service. I am highly organized and possess strong communication and problem-solving skills, allowing me to efficiently handle customer issues and exceed customer expectations.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Experienced Call Center Agent with great customer service skills. Able to handle difficult situations with a calm demeanor. Looking to utilize my experience in a new role.”
Why this example fails:
- Doesn’t include any numbers that quantify call center agent’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your
professional summary
The last thing you want is to miss out on a job because you didn’t apply in time. That’s why you should check out our Resume Builder.
It’s automated and offers pre-written content to help you write an excellent professional summary. You can complete your entire resume in 15 minutes!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Our Builder is the quickest and easiest tool for writing a stellar Call Center Agent resume. However, you can also dive deeper with our professional resume-writing services. Take advantage of all the tools LiveCareer offers and start landing interviews!
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Call Center Agent resume work
experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current
- Answered customer inquiries in a timely and professional manner, resulting in a satisfaction rating of 95%
- Managed customer complaints and escalated issues to supervisors as needed
- Developed a system to track customer interactions and improved customer service delivery by 15%
- Handled an average of 80 calls per day, consistently meeting call volume goals.
Why this example passes:
- Numbers and statistics add detail and quantify the results this call center agent delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Emily Dickinson Elementary I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Assisted customers with product orders
- Handled customer complaints
- Responded to customer emails
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Call Center Agent resume skills examples
Here are 18 sample skills for call center agent:
- Data Entry
- Quality Control
- Quality Assurance
- Payment Processing
- Report Preparation
- CRM Software
- Performance Monitoring
- Appointment Setting
- Data Gathering
- Team Development
- Product Recommendations
- Call Center Operations
- Issue Resolution
- Technical Support
- Interpersonal Skills
- System Documentation
- Customer Education
- Documentation And Reporting
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Call Center Agent resume must include five main sections: contact information, professional summary, work experience, skills and education. However, you can continue customizing your resume with additional sections for any other qualifications you possess.
Here are some examples of optional call center agent resume sections that you could add to provide greater detail:
- Languages
- References
- Additional skills
- Certifications
- Interests
- Software
- Accomplishments
- Additional information
Only include additional sections that feature valuable information for your desired Call Center Agent job. If the information you want to add is irrelevant to the job, save that space for more relevant information.
Examples of resume formats
The way you organize your Call Center Agent resume is called a resume format. There are three main resume formats: chronological, functional and combination. Here are examples of each:
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a call center agent.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time call center agent who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career call center agent.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for call center agent with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a call center agent resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your call center agent cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Call Center Agent must prove their attention to detail to hiring managers. Your cover letter is a better place to show your enthusiasm and personality than your resume alone.
A cover letter gives you an entire page to explain a little about yourself and what motivates you to want to be a Call Center Agent.
Writing a cover letter is much easier with our Cover Letter Generator! It features personalized phrases and text that you can select, add and edit in your cover letter.
You can find additional inspiration for your cover letter’s message with our cover letter examples and find a professional design in our cover letter templates library.
To understand how to write your document from scratch, check out our guide on How to Write a Cover Letter.
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