My name is Jessica Claire I am 21. I am from Sanford North Carolina. I graduated lee county high school on June 6 2019. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 2 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. I am talented in the fashion industry with strong background in Fashion retail . I am very passionate about making sales, achieving sales goals, gaining customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles. I have Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance along with ; Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with efficiency and accuracy. And lastly, Proficient in monitoring security and serving diverse customer needs. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Skills
Working collaboratively
Customer service
Time management
Coordination
People skills
Communication
Organizational skills
Problem resolution
Team building
Basic math
Flexible
Decision-making
Computer skills
Merchandising knowledge
Relationship selling
Team player mentality
Retail merchandising expertise
Listening skills
POS system operation
Sales development
Product Sales
Customer- and service-oriented
Business development
Call center operations
Professional telephone voice
Account updating
Call control skills
Customer communications
Quality assurance controls
Call documentation skills
Data gathering
Communicating with clients
Providing customer support
Technical troubleshooting
System documentation
Cross-selling and upselling
Ability to lead groups
Instructing small groups
Knowledge of UPS and Fed Ex shipping systems
Training and development
Inbound phone call management
Experience
Call Center Supervisor, 07/2021 to 10/2021 Benjamin Franklin Plumbing Ocean City – Clarksville, TN,
Delivered constructive call process feedback.
Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
Facilitated individual coaching sessions with CSRs to realign productivity goals.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Maintained strong call control and quickly worked through scripts to address problems.
Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.
Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
Interfaced with cross-functional support groups to manage daily operations.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into database.
Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Trained new employees on processes to promote productivity team-wide.
Corresponded with service department team members to build and implement successful solutions to customer problems.
Handled escalated customer service concerns to preserve revenue streams from key customers.
Improved call management database by frequently changing and updating customer contact information.
Trained contractors on monthly basis by developing and teaching processes and systems that increased customer satisfaction.
Negotiated with vendors to expedite product shipments and backorders.
Sales Agent Representative, 05/2020 to 10/2021 Halo Branded Solutions – Sterling, IL,
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Demonstrated product features to align with customer needs.
Prepared and processed contracts and order forms for new and existing customers.
Created and implemented store displays, promoting sales and growth.
Reorganized routes and schedules in territory to maximize efficiency.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Created sales and revenue-generating opportunities in new markets to improve bottom line.
Performed comprehensive market research to expand sales.
Developed key customer relationships to increase sales.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
Constructed targeted sales presentations to solicit prospects in geographic parameters.
Created successful strategies to develop and expand customer sales.
Worked with production teams to assess, update and optimize delivery dates for customers.
Call Center Agent, 07/2020 to 01/2021 Securitas Security Services Usa, Inc. – Littleton, CO,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Explained key information regarding products and services to customers to encourage informed decision-making.
Handled escalated customer service concerns to preserve revenue streams from key customers.
Managed high-volume of inbound and outbound customer calls.
Corrected issues by giving agents targeted and highly constructive feedback.
Assessed customer account information to determine current issues and determine potential solutions.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Corresponded with service department team members to build and implement successful solutions to customer problems.
Accurately documented calls and caller information in software and made updates to data as needed.
Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
Processed layaways, returns and exchanges.
Processed customer account changes using proprietary software.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Francesca , 10/2019 to 01/2020 Sales Associate – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Offered product and service consultations and employed upselling techniques.
Reset store displays for special events and seasonal merchandise changes.
Defined strategies and created a plan to achieve ambitious operational objectives.
Footaction , 01/2019 to 05/2019 Sales Associate – City, STATE,
Seated customer to measure feet and properly fit with correct size shoes.
Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Educated customers on product and service offerings.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Sales Associate, 06/2016 to 10/2018 Rainbow – City, STATE,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built trusting relationships with customers by making personal connections.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Answered incoming telephone calls to provide store, products and services information.
Sold various products by explaining unique features and educating customers on proper application.
Education and Training
High School Diploma: , Expected in 06/2019 Lee County High School - Sanford, NC GPA:
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