LiveCareer-Resume

call center agent resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
  • Detailed Client Service Associate known for having great organizational skills.
  • Highly-motivated with desire to take on new challenges.
  • Strong work ethic, adaptability and exceptional interpersonal skills.
  • Adept at working effectively unsupervised and quickly mastering new skills.
  • Organized and motivated individual eager to apply time management and organizational skills in various environments.
  • Reliable and enthusiastic
  • Polite and accommodating
  • Skilled in customer engagement, problem resolution and various software operations.
  • Known for remaining poised and calm in busy environments.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
UNIVERSITY OF LUSAKA LUSAKA, Expected in 11/2022 Bachelor of Science : Economics and Finance - GPA :
Livingstone Institute of Business And Engineering Livingstone, Expected in 12/2005 Trade : - GPA :
Maamba Secondary School Maamba , Expected in 12/2001 High School Diploma : - GPA : 5 distinctions, 1 merit, & 2 credits)
Experience
Landry's - Call Center Agent
Parker, CO, 01/2022 - Current
  • Managed high-volume of inbound and outbound customer calls.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Jerry's Food - Cashier
Bradenton, FL, 01/2018 - 12/2021
  • Maintaining books for the company
  • Responsible for bank deposits and bank reconciliations
  • Observing all controls: implementation of financial policies and procedures
  • Information for decision making: provided information to help management make decisions
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
Iconma, L.L.C. - Data Entry Clerk
Tallahassee, FL, 01/2007 - 09/2020
  • Advertising marketing loan services: worked towards creating a marketing niche for our loan services, whilst continuously improving and maintaining our clientele
  • Deputizing the loan officer: assisting the loan officer to assess the credit worthiness of clients, as well as processing the loans to those who qualified.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained database by entering new and updated customer and account information.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Followed data program techniques and procedures to maintain data entry requirements.
Eye Specialty Group - Front Desk Representative
Southaven, MS, 01/2004 - 12/2006
  • Attend to customer queries
  • Deliver professional customer service so as to ensure customer satisfaction and growth
  • Scheduling meetings and coordinating office activities
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Managed customer complaints and rectified issues to complete satisfaction.
Languages
English : A1
Beginner
Negotiated :
Bemba : A1
Beginner
Negotiated :
Tonga : A1
Beginner
Negotiated :

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Resume Overview

School Attended

  • UNIVERSITY OF LUSAKA
  • Livingstone Institute of Business And Engineering
  • Maamba Secondary School

Job Titles Held:

  • Call Center Agent
  • Cashier
  • Data Entry Clerk
  • Front Desk Representative

Degrees

  • Bachelor of Science
  • Trade
  • High School Diploma

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