Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Skilled ABA Therapist and energetic Childcare Provider proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Adept at keeping calm under pressure and promoting organized and inviting daycare environments. Proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to promoting child social and academic development by leading activities promoting development and positive interactions. Committed to assisting clients with improving daily living through avoidance of harmful behaviors and ongoing support. Dependable and ethical with superior work ethic. Excellent record of working with children in multiple environments.

  • System documentation
  • Customer communications
  • Payment processing
  • Data gathering
  • Interpersonal skills
  • Proficiency in Office software
  • Behavior management techniques
  • Lesson plan development
  • Safety and sanitation understanding
  • Early childhood knowledge
  • First Aid/CPR/AED
10/2021 to 12/2021 Call Center Agent Heritage Federal Credit Union | Haubstadt, IN,
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted 400+ callers per week in fast-paced environment.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Processed customer account changes with proprietary software.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Completed high volume of outbound calls per day with above-average conversion rate.
  • Achieved or exceeded 95% satisfaction rating on consistent basis.
  • Promoted product offerings to drive growth and exceed benchmarks.
04/2021 to 10/2021 Behavioral Health Technician Spectrum Health | Tustin, MI,
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Completed learner reports daily and submitted to management for evaluation.`
  • Effectively managed daily charting for each learner.
  • Cultivated relationships with learners/ families, discussing ways to help improve overall health while alleviating self-harm practices.
  • Delivered counseling services, including one-on-one, group therapy and peer play to average of 5-8 clients per week.
06/2020 to 02/2021 Nurse Technician Trinity Health Systems Inc | Williston, ND,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Used mobility devices to transport patients.
  • Provided support with bathing, toileting, grooming, and washing.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Monitored fluid intake and output levels to evaluate electrolyte imbalances.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Assessed patients' physical and mental conditions by thoroughly assessing medical histories and communicated to patients to base trust.
Education and Training
Expected in 05/2020 High School Diploma | Broken Arrow High School, Broken Arrow, OK, GPA:

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School Attended

  • Broken Arrow High School

Job Titles Held:

  • Call Center Agent
  • Behavioral Health Technician
  • Nurse Technician


  • High School Diploma

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