- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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Pizza Hut – Collinsville, VA,
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
- Served food and beverages with focus on quality items and superior service.
- Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
- Managed concession stand public gatherings, including concerts and sports events.
- Monitored supply inventory and replenished at end of each day to prepare for next event.
- Delegated tasks to other concession team members and prioritized duties to meet deadlines.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Moved large and bulky items up to with equipment such as electric pallet jacks.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Delivered product to concession stands throughout events/concerts as they ran out.
- ID customers before any alcohol beverage sale transaction was approved
Gerber Collision & Glass – Hemet, CA,
- Operated cash register, collected payments and provided accurate change.
- Resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Cleaned utensils, dishes and glasses for customer use.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Prepared cash deposits.
Lowes – City, STATE,
- Assessed customer needs and upsold products and services to maximize sales.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered inbound calls per day and directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Camden High School - Camden, SC,
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School Attended
- Camden High School
Job Titles Held:
- CSR/Warehouse Worker
- CSR
- CSR
Degrees
- High School Diploma
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