Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Appointment Scheduling
  • Animal Grooming
  • Medication Documentation
  • Information Collection and Recording
  • Feeding and Watering
  • Verbal and Written Communication
  • Animal Observations
  • Customer Service
  • Problem Solving
  • Work Prioritization
  • Medication Administration
  • Meal Preparation
  • Teamwork and Collaboration
  • Attention to Detail
  • Dependable and Responsible
  • Honest and Ethical
  • Human and Animal Safety
  • Customer Communication
  • Materials Ordering
  • Facilities Maintenance
  • Communication and Cooperation
Work History
06/2021 to Current Call Center Agent Heritage Federal Credit Union | Evansville, IN,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Entered customer information into customized computer system with Citrix to document and organize client records.
  • Resolved over 40 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Described product highlights and benefits to help guide purchasing decisions.
12/2019 to 03/2020 Assistant Teacher Rochester General Health System | Buffalo, NY,
  • Ensure the classroom environment is safe and clean.
  • Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions.
  • Document student progress and communicate with parents to keep them informed.
  • Comply with state, school, and class rules and regulations.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Attended to classroom details and logistics to maintain strong instructional environment.
  • Promoted physical, mental and social development using classroom games and activities.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
  • Worked under direction of licensed teacher in and outside of classroom.
02/2018 to 10/2019 Pet Care Supervisor Petco | Baldwin, NY,
  • Maintaining a sanitary, safe, and stress-free environment for both animals and staff.
  • Helping doctors and vet techs in responsibilities such as- Recognizing abnormal symptoms and/or worsening conditions and reporting observations to clinic staff for necessary follow up.
  • Demonstrating superior interpersonal, problem solving, and organization skills.
  • Frequent kneeling, crawling, bending, standing, and handling of heavy equipment (40 lbs+).
  • Communicating with clients and helping to convey any doctor's messages.
  • Placing orders of prescription diet foods, and other products.
  • Occasionally assisting receptionists with daily duties- Answering phones, faxing, scanning documents, checking clients/patients in/out.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers in a friendly, efficient manner following outlined steps of service.
01/2017 to 02/2018 Guest Advisor Petco Animal Supplies Stores Inc. | City, STATE,
  • Maintaining a clean wellness center for any sick/ injured animals, tills and registers.
  • Stocking shelves and facing store.
  • Operating registers.
  • Running a crew of 3 or more people.
  • Closing out registers and counting safe.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Expected in 06/2017 High School Diploma | Monarch High School, Coconut Creek, FL, GPA:
Expected in No Degree | Business Administration And Management Palm Beach State College, Lake Worth, FL GPA:
Additional Information
  • Authorized to work in the US for any employer

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School Attended

  • Monarch High School
  • Palm Beach State College

Job Titles Held:

  • Call Center Agent
  • Assistant Teacher
  • Pet Care Supervisor
  • Guest Advisor


  • High School Diploma
  • No Degree

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