, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Building Customer Trust and Loyalty
Upbeat and Positive Personality
POS Systems and Ordering Platforms
Order and Refund Processing
Understanding Customer Needs
Efficient and Detail-Oriented
Multitasking and Prioritization
Calm and Professional Under Pressure
Creative Problem Solving
Courteous with Strong Service Mindset
Responding to Difficult Customers
Appointment Scheduling
Animal Grooming
Medication Documentation
Information Collection and Recording
Feeding and Watering
Verbal and Written Communication
Animal Observations
Customer Service
Problem Solving
Work Prioritization
Medication Administration
Meal Preparation
Teamwork and Collaboration
Attention to Detail
Dependable and Responsible
Honest and Ethical
Human and Animal Safety
Customer Communication
Materials Ordering
Facilities Maintenance
Communication and Cooperation
Work History
06/2021 to CurrentCall Center AgentHeritage Federal Credit Union | Evansville, IN,
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Responded to customer requests for products, services and company information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Recommended products to customers and suggested other options if preferred product was unavailable.
Entered customer information into customized computer system with Citrix to document and organize client records.
Resolved over 40 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Described product highlights and benefits to help guide purchasing decisions.
12/2019 to 03/2020Assistant TeacherRochester General Health System | Buffalo, NY,
Ensure the classroom environment is safe and clean.
Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions.
Document student progress and communicate with parents to keep them informed.
Comply with state, school, and class rules and regulations.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
Attended to classroom details and logistics to maintain strong instructional environment.
Promoted physical, mental and social development using classroom games and activities.
Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
Worked under direction of licensed teacher in and outside of classroom.
02/2018 to 10/2019Pet Care SupervisorPetco | Baldwin, NY,
Maintaining a sanitary, safe, and stress-free environment for both animals and staff.
Helping doctors and vet techs in responsibilities such as- Recognizing abnormal symptoms and/or worsening conditions and reporting observations to clinic staff for necessary follow up.
Demonstrating superior interpersonal, problem solving, and organization skills.
Frequent kneeling, crawling, bending, standing, and handling of heavy equipment (40 lbs+).
Communicating with clients and helping to convey any doctor's messages.
Placing orders of prescription diet foods, and other products.
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