Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Appointment Scheduling
  • Animal Grooming
  • Medication Documentation
  • Information Collection and Recording
  • Feeding and Watering
  • Verbal and Written Communication
  • Animal Observations
  • Customer Service
  • Problem Solving
  • Work Prioritization
  • Medication Administration
  • Meal Preparation
  • Teamwork and Collaboration
  • Attention to Detail
  • Dependable and Responsible
  • Honest and Ethical
  • Human and Animal Safety
  • Customer Communication
  • Materials Ordering
  • Facilities Maintenance
  • Communication and Cooperation
Work History
06/2021 to Current Call Center Agent Heritage Federal Credit Union | Evansville, IN,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Entered customer information into customized computer system with Citrix to document and organize client records.
  • Resolved over 40 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Described product highlights and benefits to help guide purchasing decisions.
12/2019 to 03/2020 Assistant Teacher Rochester General Health System | Buffalo, NY,
  • Ensure the classroom environment is safe and clean.
  • Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions.
  • Document student progress and communicate with parents to keep them informed.
  • Comply with state, school, and class rules and regulations.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Attended to classroom details and logistics to maintain strong instructional environment.
  • Promoted physical, mental and social development using classroom games and activities.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
  • Worked under direction of licensed teacher in and outside of classroom.
02/2018 to 10/2019 Pet Care Supervisor Petco | Baldwin, NY,
  • Maintaining a sanitary, safe, and stress-free environment for both animals and staff.
  • Helping doctors and vet techs in responsibilities such as- Recognizing abnormal symptoms and/or worsening conditions and reporting observations to clinic staff for necessary follow up.
  • Demonstrating superior interpersonal, problem solving, and organization skills.
  • Frequent kneeling, crawling, bending, standing, and handling of heavy equipment (40 lbs+).
  • Communicating with clients and helping to convey any doctor's messages.
  • Placing orders of prescription diet foods, and other products.
  • Occasionally assisting receptionists with daily duties- Answering phones, faxing, scanning documents, checking clients/patients in/out.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers in a friendly, efficient manner following outlined steps of service.
01/2017 to 02/2018 Guest Advisor Petco Animal Supplies Stores Inc. | City, STATE,
  • Maintaining a clean wellness center for any sick/ injured animals, tills and registers.
  • Stocking shelves and facing store.
  • Operating registers.
  • Running a crew of 3 or more people.
  • Closing out registers and counting safe.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
Expected in 06/2017 High School Diploma | Monarch High School, Coconut Creek, FL, GPA:
Expected in No Degree | Business Administration And Management Palm Beach State College, Lake Worth, FL GPA:
Additional Information
  • Authorized to work in the US for any employer

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

resume Strength

  • Formatting
  • Typos

Resume Overview

School Attended

  • Monarch High School
  • Palm Beach State College

Job Titles Held:

  • Call Center Agent
  • Assistant Teacher
  • Pet Care Supervisor
  • Guest Advisor

Degrees

  • High School Diploma
  • No Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: