Call Center resume example with 4 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
Skilled in call center operations
Customer interface expertise
Multi-line phone operation proficiency
Adheres to customer service procedures
Persuasive speaker
Strong problem solving aptitude
Committed to maintaining data integrity
Work History
call center, 10/2013 to 01/2016 Jerry Seiner Salt Lake City – Salt Lake City, UT,
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 20 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
customer service, 09/2009 to 11/2010 Penn National Gaming – Pittsburgh, PA,
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Gathered customers payment methods to complete their order
Data Entry, 02/2009 to 10/2009 Ust Global – Norfolk, VA,
Turned paper documents into images on the computer entering the correct information into the data base.
Education
High School Diploma: , Expected in 2006 Culpeper High School - Culpeper, VA GPA:
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