LiveCareer-Resume

Call Center resume example with 4 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Skilled in call center operations
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Adheres to customer service procedures
  • Persuasive speaker
  • Strong problem solving aptitude
  • Committed to maintaining data integrity
Work History
call center, 10/2013 to 01/2016
Jerry Seiner Salt Lake CitySalt Lake City, UT,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 20 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.

customer service, 09/2009 to 11/2010
Penn National GamingPittsburgh, PA,
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Gathered customers payment methods to complete their order
Data Entry, 02/2009 to 10/2009
Ust GlobalNorfolk, VA,
  • Turned paper documents into images on the computer entering the correct information into the data base.
Education
High School Diploma: , Expected in 2006
Culpeper High School - Culpeper, VA
GPA:

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Resume Overview

School Attended

  • Culpeper High School

Job Titles Held:

  • call center
  • customer service
  • Data Entry

Degrees

  • High School Diploma

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