Excellent communication skills and a strong commitment to teamwork. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.. Maintain organized, clean and safe work areas with diligent attention to important details. Bilingual in the English, and Spanish. Demonstrated strengths in customer service, time management and computer Apps .Good at troubleshooting alarms problems and building successful solutions.
-Art 195 - Intro to Digital Media
-Art 162 - Digital Design with Photoshop
●Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
●Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
●Handled complaints and questions, and re-directed calls to other team members as appropriate.
●Answered phone calls and answered questions from potential patients.
●Maintained calm, friendly demeanor with upset patients to de-escalate stressful situations.
●Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
●Activated both contract and pre-paid wireless phones for 80 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
●Accepted and processed payments and purchases for new equipment using POS system.
●Tracked and recorded department inventory products, including high-priced merchandise.
●Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
●Delivered a high level of service and support to each customer, paving way for future business opportunities.
●Answered 60 inbound calls per day to either schedule, reschedule, or cancel appointments.
●Consulted with customers to determine the best methods to resolve service and billing issues.
●Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
●Helped customer troubleshoot alarm system when system is having issues and provide locations to the Police Department when a vehicle is stolen.
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