California Medical Legal Specialists Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Excellent communication skills and a strong commitment to teamwork. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.. Maintain organized, clean and safe work areas with diligent attention to important details. Bilingual in the English, and Spanish. Demonstrated strengths in customer service, time management and computer Apps .Good at troubleshooting alarms problems and building successful solutions.

  • Foreign languages
  • Typing skills
  • Shipping and receiving
  • Problem solving
  • Adaptability
  • Communication
  • Empathy
  • Work ethic
  • Collaboration
  • Client account management
  • Staff scheduling
  • Troubleshooting and diagnosis with Car Alarm's
  • Dispatch coordination
  • User access control
  • Planning
  • Payment Posting
  • Invoice Preparation
  • PowerPoint Google
  • Docs Google Sheets
  • Google Slides Google Forms
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
Work History
California Medical Legal Specialists , 11/2020 to 01/2021
Ultimate Staffing ServicesCity, STATE,

●Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.

●Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.

●Handled complaints and questions, and re-directed calls to other team members as appropriate.

●Answered phone calls and answered questions from potential patients.

●Maintained calm, friendly demeanor with upset patients to de-escalate stressful situations.

Wireless Sales Representative, 09/2019 to 10/2020
Metro By T-MobileCity, STATE,

●Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.

●Activated both contract and pre-paid wireless phones for 80 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.

●Accepted and processed payments and purchases for new equipment using POS system.

●Tracked and recorded department inventory products, including high-priced merchandise.

●Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Dispatcher Customer Service Representative , 06/2018 to 08/2019
Southwest Dealer ServicesCity, STATE,

●Delivered a high level of service and support to each customer, paving way for future business opportunities.

●Answered 60 inbound calls per day to either schedule, reschedule, or cancel appointments.

●Consulted with customers to determine the best methods to resolve service and billing issues.

●Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

●Helped customer troubleshoot alarm system when system is having issues and provide locations to the Police Department when a vehicle is stolen.

Discovery Cube Center , 06/2018 to 09/2018
Internship StudentCity, STATE,
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Prepared lesson materials and visual aids to reinforce lesson concepts
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Graded assignments and tests using the answer key, documented results and informed the lead teacher of students' performance.
Associate of Science: Medical Office Administration, Expected in 05/2021
San Joaquin Valley College - Madera, CA,
  • National Certified Medical Office Assistant National
  • Certified Insurance
  • Coding Specialist
  • HIPAA Certified
High School Diploma: , Expected in 06/2019
Samueli Academy - Santa Ana, CA
  • Advanced Placement Course
  • AP Spanish Language (2017)
  • Design Pathway
  • College Courses

-Art 195 - Intro to Digital Media

-Art 162 - Digital Design with Photoshop

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Resume Strength

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  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • San Joaquin Valley College
  • Samueli Academy
Job Titles Held:
  • California Medical Legal Specialists
  • Wireless Sales Representative
  • Dispatcher Customer Service Representative
  • Discovery Cube Center
  • Associate of Science
  • High School Diploma

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